Facility Manager

CyrusOne•Chandler, AZ

About The Position

The Facility Manager, described in the posting as the Data Center Operations Manager, is responsible for optimal performance of data center and facility environments, systems, and personnel. The role provides daily oversight and guidance for administrative and maintenance functions. The position manages the facility’s critical electrical and cooling infrastructure, building services, access and security coordination, environmental monitoring, capacity reporting, and asset tracking. It also supports customer implementations, ticket resolution, service-delivery procedures, and employee training. The role participates in a 24 X 7 X 365 rotation and may require extended onsite hours during emergencies.

Requirements

At least 5 years of technical experience in a high-availability environment such as data centers, manufacturing, or hospitals.
Extensive experience and knowledge operating and maintaining electrical and mechanical equipment and systems, including Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane chiller plants and pumps, smoke detection systems, and fire alarm systems.
Experience with cable-plant design and management.
Experience with building automation, monitoring, and control systems.
Knowledge of systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx.
Experience conducting energy audits.
Project-management experience.
Ability to work well with facility personnel and delegate tasks appropriately.
Strong customer-service skills.
Excellent oral and written communication skills.
Ability to develop and document procedures and train personnel.
Ability to work with people at all levels internally and in the customer environment.
Ability to work in a team environment.
Strong analytical and problem-solving skills.
Ability to work under pressure and manage multiple concurrent priorities.
Strong leadership skills and capabilities.
Bachelor’s degree in Computer Science, Engineering, Facilities Management, or a related field, or equivalent work-related experience in place of the degree.
U.S. citizenship may be required for this position pursuant to a government-contract requirement and/or for security-clearance reasons.

Nice To Haves

AutoCAD and Visio.
Certified Plant Engineer (CPE), Certified Plant Maintenance Manager (CPMM), or a similar facilities-based certification.

Responsibilities

Manage day-to-day operation of cooling production and distribution systems and electrical systems.
Troubleshoot critical-infrastructure issues using test equipment, observation, automation, monitoring, and control applications.
Develop and implement maintenance activities for critical infrastructure and general physical-plant maintenance.
Coordinate with Operations and Sales leadership to address and communicate environmental issues to customers.
Report on activities required by service-level agreements (SLAs).
Maintain current and future capacity-threshold status reporting for the facility.
Coordinate with the Security Manager to monitor and control access points, resolve security issues, and conduct post-mortems.
Manage the building and related services, including janitorial services, grounds, plumbing, fuel, and phone systems.
Manage subcontractor agreements for facility maintenance.
Operate and maintain cable plant and fiber entrance, raised-floor systems, automation and control systems, fire detection and suppression systems, and security systems.
Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements, and vendor relationships.
Set up and maintain environmental monitoring solutions for managed facilities and work with Operations to ensure monitoring is in place for delivered services.
Manage asset-tracking processes and systems.
Work with the Implementation Manager to support smooth customer implementations.
Review and close tickets.
Design and create a service-delivery procedural manual.
Oversee training and development for the service-delivery group.
Participate in a 24 X 7 X 365 rotation.
Adjust work hours as business needs require, including being onsite for extended hours during emergencies such as hurricanes.