Facility Manager

Catholic Charities Archdiocese of Boston•Boston, MA

About The Position

The Facilities Manager (FM) is responsible for overseeing facilities operations across a portfolio of CCAB sites. This role ensures operational excellence through proactive facilities management, vendor oversight, compliance monitoring, capital project coordination, and effective communication with site-level staff, leadership, and project Management. The FM supports CCAB’s strategic goals by driving standardization, safety, and cost efficiency in facility operations. The position requires regular travel within the assigned region to support inspection, compliance, and maintenance activities. ESSENTIAL FUNCTIONS Oversee day-to-day facilities operations across multiple sites, including inspections, preventive maintenance, emergency responses, and capital projects. Lead development, implementation, and refinement of long-range facilities and operations strategy aligned with Catholic Charities' mission/multi-year priorities. Serve as the central contact for all facilities-related service requests; triage and track work orders using the agency’s maintenance platform (e.g., Landport). Provide guidance and support to the site program and operations staff on facilities-related matters. Coordinate vendor scheduling, validate service scope, and ensure timely resolution of maintenance and compliance needs. Monitor critical building systems (HVAC, electrical, plumbing) and escalate major issues to leadership. Maintain accurate records of vendor activity, equipment inventory, asset tracking, and completed work. Review and process vendor invoices in collaboration with Office Managers and Finance; support centralized billing efforts. Ensure compliance with inspection schedules, regulatory requirements, and agency standards; participate in audits and emergency planning. Support strategic initiatives, including energy upgrades, expansion planning, and operational improvements. Provide monthly site updates, contribute to executive dashboards, and liaise regularly with internal teams and leadership. Analyze maintenance and facilities data to identify trends, improve efficiency, and support decision‑making. Participate in Facilities & Operations team meetings and cross-functional coordination efforts. Work environment (include physical and building environment, use of tools, etc.). Local travel to perform the position's functions. Attendance at meetings and trainings as required.

Requirements

Associate or Bachelor’s degree in Facilities Management, Construction, Engineering, Business, or a related field; equivalent relevant experience will be considered.
Minimum of 5 years of experience overseeing multi-site facility operations, including vendor coordination and capital project management.
Strong knowledge of building systems, including HVAC, electrical, plumbing, and safety standards, with experience implementing preventive maintenance programs.
Demonstrated project management skills with the ability to prioritize, troubleshoot, and deliver solutions in a fast-paced environment.
Commitment to Catholic Charities of Boston’s mission and to equity, inclusion, and service excellence.
Excellent interpersonal, verbal, and written communication skills, with the ability to interact effectively across all levels of the organization.
Demonstrate sensitivity and respect when interacting with staff, clients, and partners in a human‑services environment.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and facilities management software (e.g., Landport or similar platforms).
Proven ability to collaborate with internal departments, contractors, and external vendors to ensure timely and cost-effective service delivery.
Ability to lift and carry equipment or supplies up to 50 lbs.
Willingness to work occasionally in early mornings, evenings, or weekends in response to facility needs or emergencies.
Valid driver’s license and reliable transportation required; frequent regional travel is expected.

Responsibilities

Oversee day-to-day facilities operations across multiple sites, including inspections, preventive maintenance, emergency responses, and capital projects.
Lead development, implementation, and refinement of long-range facilities and operations strategy aligned with Catholic Charities' mission/multi-year priorities.
Serve as the central contact for all facilities-related service requests; triage and track work orders using the agency’s maintenance platform (e.g., Landport).
Provide guidance and support to the site program and operations staff on facilities-related matters.
Coordinate vendor scheduling, validate service scope, and ensure timely resolution of maintenance and compliance needs.
Monitor critical building systems (HVAC, electrical, plumbing) and escalate major issues to leadership.
Maintain accurate records of vendor activity, equipment inventory, asset tracking, and completed work.
Review and process vendor invoices in collaboration with Office Managers and Finance; support centralized billing efforts.
Ensure compliance with inspection schedules, regulatory requirements, and agency standards; participate in audits and emergency planning.
Support strategic initiatives, including energy upgrades, expansion planning, and operational improvements.
Provide monthly site updates, contribute to executive dashboards, and liaise regularly with internal teams and leadership.
Analyze maintenance and facilities data to identify trends, improve efficiency, and support decision‑making.
Participate in Facilities & Operations team meetings and cross-functional coordination efforts.
Local travel to perform the position's functions.
Attendance at meetings and trainings as required.