Facility Manager

ISS•Calgary, AB

2d•Onsite

About The Position

The Facilities Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors, and facility resources. Success involves delivering on contract promises, increasing service effectiveness and efficiency through ISS standards, concepts, innovation, and best practices. This role also requires successful delivery of prioritized projects and programs, understanding business needs, and deploying relevant projects following global/local standards with full ownership. The manager is also expected to develop their own skill base, embrace development opportunities, and ensure continued self-improvement.

Requirements

5+ years of facilities management experience, ideally in a supervisory role.
Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point).
Excellent time management skills; able to organize and work independently.
A valid driver’s license may be required for this role (depending on account).
Must be able to lift a minimum of 10 pounds.
Must be able to work under pressure and time deadlines during peak periods.
Adherence to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
Following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks.
Active participation in HSEQ training and reporting any potential hazards or compliance concerns.

Nice To Haves

Bachelor’s degree in Facility Management or related field preferred.
Strong supervisory background desirable not required.
Good customer service experience.
Bilingual is a plus.

Responsibilities

Maximizing customer satisfaction and ensuring delivery of quality services.
Achieving set goals for revenue and profitability.
Effective management and coordination of teams, equipment, vendors, and facility resources.
Delivering on contract promises.
Increasing effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities.
Successful delivery of prioritized projects and programs.
Understanding upcoming priorities and linking project delivery to the needs of the business in partnership with internal and external stakeholders.
Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion.
Developing own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement.
Participating and embracing development opportunities.
Communicating effectively with colleagues within the Business Unit and across the company.
Participating in project groups and meetings as required.
Account Organization.
Risk Management and Compliance.
Customer Organization.
Local Excellence Functions.
Managing External Partners and Suppliers.
Collaborating with Account dedicated People & Culture, HSE, and Finance.
Promoting the IFS model within the ISS community.
Transferring best practice.
Using the account to promote and further develop ISS.
Identifying and leveraging opportunities for improvement and best practice across the account working from the global/local concept toolbox.
Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities.
PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account.
Collaborating with internal/external stakeholders to identify and roll-out project support.
Engaging in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing.
Conducting periodic internal reviews to ensure that compliance procedures are followed.
Increasing customer loyalty and satisfaction through service excellence.
Additional duties and responsibilities may be assigned as needed.
Adhering to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
Following safety protocols, maintaining environmental responsibility, and upholding quality standards.
Actively participating in HSEQ training and reporting potential hazards or compliance concerns.