Facility Manager

CyrusOne • Norwalk, CT

11d • Onsite

About The Position

The Facility Manager is responsible for ensuring optimal performance of data center and facility environments, systems, and personnel, as well as providing daily oversight and guidance for administrative and maintenance functions. The role manages environmental and building operations, facility capacity, access and security coordination, asset tracking, and environmental monitoring. It also supports customer implementations, service delivery procedures, ticket review and closure, and training and development for the service delivery group. Participation in a 24 x 7 x 365 rotation is required.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Facilities Management, or a related field; relevant work experience may substitute for the degree.
• At least 5 years of technical experience in a high-availability environment such as data centers, manufacturing, or hospitals.
• Extensive experience and knowledge of operating and maintaining electrical and mechanical equipment and systems, including Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane chiller plants and pumps, smoke detection systems, and fire alarm systems.
• Experience with cable plant design and management.
• Experience with building automation, monitoring, and control systems.
• Knowledge of building automation, monitoring, and control systems, including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx.
• Experience with energy audits.
• Project management experience.
• Ability to work effectively with facility personnel and delegate tasks appropriately.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Ability to develop and document procedures and train personnel.
• Ability to work with people at all levels internally and within the customer environment.
• Ability to work in a team environment.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple concurrent priorities.
• Willingness to adjust hours to meet business needs, including working onsite for extended hours during emergencies such as hurricanes.
• Strong leadership skills and capabilities.

Nice To Haves

• AutoCAD and Visio experience.
• Certified Plant Engineer (CPE), Certified Plant Maintenance Manager (CPMM), or similar facilities-based certification.

Responsibilities

• Manage day-to-day operation of cooling production and distribution and electrical systems.
• Troubleshoot critical infrastructure issues using test equipment, observation, and automation, monitoring, and control applications.
• Develop and implement maintenance activities for critical infrastructure and general physical plant maintenance.
• Coordinate with Operations and Sales leadership to handle and communicate environmental issues to customers.
• Report on activities required under service-level agreements (SLAs).
• Maintain current and future status reporting for facility capacity thresholds.
• Coordinate with the Security Manager to monitor and control access points, resolve security issues, and conduct post-mortems.
• Manage the building and related services, including janitorial services, grounds, plumbing, fuel, and phone systems.
• Manage subcontractor agreements to maintain the facility.
• Operate and maintain cable plant and fiber entrance, raised-floor systems, automation and control systems, fire detection and suppression systems, and security systems.
• Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements, and vendor relationships.
• Set up and maintain environmental monitoring solutions for managed facilities and coordinate with Operations to ensure monitoring is in place for delivered services.
• Manage asset-tracking processes and systems.
• Coordinate with the Implementation Manager to support a smooth customer implementation process.
• Review and close tickets.
• Design and create a service delivery procedural manual.
• Oversee training and development for the service delivery group.
• Participate in a 24 x 7 x 365 rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager