Facility Manager

JLL•Durham, NC

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transform at JLL as a Facility Manager on a premier technology client account! You will work with an integrated facilities management team at a clients corporate campus.

Requirements

High School Diploma or equivalent with valid driver's license required
Minimum 4+ years of proven facilities management experience managing hard and soft services as a 3rd party provider
Computer proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook), Tableau, CMMS, and SharePoint
Strong leadership and interpersonal skills to effectively collaborate with associates, clients, and vendors while delivering exceptional customer service
Knowledge of financial and accounting principles as applied to commercial property management
Ability to comprehend and interpret instructions, correspondence, and technical documents, and respond professionally to inquiries and complaints from clients, co-workers, vendors, contractors, and supervision

Nice To Haves

Proficiency with computerized maintenance management systems (CMMS) such as Corrigo
Associate / Technical degree or equivalent combination of education and experience

Responsibilities

Plan, schedule, coordinate, and assign all frequency-based and work type maintenance activities using industry and client best practices.
Schedule and manage vendor performance of all preventative and recurring maintenance for assigned properties while maintaining liaison regarding work execution, schedule changes, and manpower status.
Oversee daily work order review and follow up to ensure successful service delivery and customer experience.
Manage the JLL Corrigo work order process, systems, and data continuity related to central facility management/reporting while maximizing system capability.
Communicate KPI and SLA requirements in a timely manner, assist in meeting or exceeding site KPIs, provide ongoing quality analysis of customer feedback, develop and implement effective response plans, and recommend continuous quality improvement practices to identify service delivery improvements and savings.
Manage third-party contractors/vendors with respect to work order completion, provide direction and information to vendors and service providers to ensure excellent coordination with minimal disruption to the client environment, and provide vendor coaching on Corrigo system usage.
Cultivate and maintain positive working relationships with client representatives and service providers at assigned properties, act as remote interface with clients/sites, provide accurate and prompt assistance to all customer inquiries with a commitment to hospitality, and ensure appropriate follow-up with customers, technicians, and vendors.
Assist in maintaining the integrity of the CMMS (Corrigo), assume responsibility for supporting the account team, oversee proper system use and configuration to meet internal and client objectives, and manage facility management tasks as assigned.
Support development and production of monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting, and training.
Manage operations to mitigate operational risk