Facility Manager

Cushman & Wakefield • Santa Clara, CA

4d

About The Position

The Facility Manager provides leadership and management for the facilities organization at a specific location, set of buildings, or campus. The role implements policies, procedures, programs, and workplace services to ensure buildings are well-managed and maintained, with emphasis on tenant needs, environmental health and safety, and quality programs in coordination with client goals. The position coordinates activities, finances, vendors, and staffing for current and future building and operational needs.

The role oversees daily facilities operations, contracts, maintenance programs, tenant services, site documentation, budgets, business plans, capital planning, and performance reporting. It also hires, trains, and motivates facility personnel and ensures tenants and vendors comply with insurance requirements.

The position operates in a professional office environment, using standard office equipment. Travel between properties may be required, including travel outdoors in varying weather conditions.

Requirements

• Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
• At least 5–7 years of commercial high-rise, campus environment, and/or property portfolio management experience.
• Ability to read and understand construction specifications and blueprints.
• Proficiency in understanding management agreements and contract language.
• Strong computer and systems knowledge, including Microsoft Word, Excel, and PowerPoint.
• Strong financial management skills, including financial tracking, budgeting, and forecasting.
• Knowledge of financial systems.
• Skill in maintaining and monitoring building management systems.
• Oral and written communication proficiency, technical proficiency, problem-solving and analysis, leadership, teamwork, relationship management, and financial management.

Nice To Haves

• Experience in leasing, construction, engineering, and all facets of property operation and building management.
• Experience with critical system environments.
• Experience developing and implementing programs to reduce cost inefficiencies.
• CMMS/Work Order Management experience.
• Certified Facility Manager (CFM), IFMA, or BOMA industry certifications; other engineering, business, or technical training or certifications.
• Knowledge of Yardi.

Responsibilities

• Oversee day-to-day facility or campus operations, including custodial services, life safety, engineering, site services, and general maintenance, in accordance with company policies and client directives.
• Manage contracts, arrange regular reviews and bids as required, and verify that invoices match contract pricing.
• Supervise maintenance programs for the interior and exterior conditions and appearance of properties.
• Respond promptly and positively to requests from building tenants and occupants, and oversee programs that assess their needs and resolve problems in accordance with contract scope and service-level agreements.
• Ensure site-specific documentation and reports are completed accurately and on time, including operating and emergency manuals, compliance and safety logs, vendor insurance certificates, invoices, contracts, drawings, and property-condition and performance reports.
• Prepare, review, and provide initial approval as needed for budgets, financial reports, contracts, expenditures, and purchase orders related to the facility or complex.
• Coordinate preparation and publication of the annual budget, quarterly reforecast, and business plans.
• Assist with property capital budgets, including a five-year plan for maintenance, facility improvements, and cost-reduction initiatives.
• Collect, analyze, and report statistical data to assess facility management objectives.
• Hire, train, and motivate facility personnel; maintain positive staff relations; and conduct or approve staff performance evaluations.
• Maintain thorough familiarity with the management contract and its requirements.
• Monitor tenant and vendor compliance with insurance requirements and coordinate claims as required.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance programs.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior