Facility Manager

AAA-The Auto Club Group•NC-South Square Car Care Plus, NC

23d•$65,000 - $90,000

About The Position

The Facility Manager oversees the daily operations, financial performance, and customer experience of an automotive service facility. The role leads and develops team members, manages workflow and shop efficiency, meets operational and financial goals, and maintains high standards of service quality and safety. The Facility Manager drives business performance through effective leadership, employee development, customer satisfaction, and operational excellence. The service center operates Monday through Friday, 7:30 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m. The posting states that schedule and shift assignments depend on the technician position and level.

Requirements

High school diploma, GED, and/or equivalent experience.
Valid driver's license.
At least two years of experience working with automotive or truck systems, including supervisory, management, and project management responsibilities.
Strong business and financial acumen, including the ability to analyze data, identify opportunities and risks, and make sound business decisions.
Proven leadership skills, with the ability to build effective teams, develop partnerships, and drive results.
Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, peers, and leadership.
Results-oriented and able to perform effectively in a fast-paced environment while managing competing priorities and challenging situations.
Ability to perform the position’s duties with reasonable accommodation as needed; regular and reliable attendance is essential.
Applicants offered employment must consent to a background and drug screen based on position requirements.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee daily shop operations, including financial performance, payroll, expenses, inventory, scheduling, and shop efficiency.
Monitor sales, profit and loss, and key performance metrics; implement action plans to meet productivity, revenue, and profitability goals.
Lead, develop, and supervise Car Care/Car Care Plus team members through hiring, coaching, performance management, training, and recognition.
Partner with Area and Regional leadership on staffing, compensation, promotions, disciplinary actions, and other employment decisions.
Ensure adequate staffing and operational support to meet customer service and repair demands.
Resolve customer concerns, identify customer needs, and promote services across business lines to deliver high customer satisfaction.
Enforce safety standards, investigate incidents, and implement corrective actions to maintain a safe, compliant workplace.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan, including company matching contributions and an additional company contribution, subject to the stated eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, subject to eligibility and applicable requirements.
Company-paid holidays, plus mental health, floating, and volunteer days for eligible full-time employees.
Paid parental, bereavement, jury duty, and military leave programs.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Competitive salary of $65,000–$90,000+ annually, with monthly bonus potential based on performance.