Facility Manager Assistant (Facility Support Services)

Rising Star Resource Development•Dallas, TX

20h

About The Position

Rising Star Resource Development Corporation is seeking a motivated, organized, and detail-oriented Assistant Facility Services Manager / Quality Assurance & Safety Coordinator to support daily operations across multiple commercial and government facilities. The role supports exceptional customer service, quality standards, field supervisors, specialty projects, and workplace safety. It manages four Field Supervisors. Candidates currently working in medium-to-large custodial organizations are encouraged to apply. The position coordinates customer relations and facility operations, including responding to customer requests and concerns, conducting walk-throughs, developing corrective action plans, and managing supplies and equipment. It also assists with payroll, schedules, maintenance records, site documentation, staffing and onboarding, quality inspections and reports, employee evaluations, and safety training and recordkeeping. The position is full-time. Work may involve first shift, third shift, and weekends, with flexible hours including occasional evenings and weekends as business needs require. Frequent travel between customer locations is required. The stated annual salary is $54,000–$57,000, with a $200-per-week travel budget. A company mobile phone, laptop, and other technology are provided as needed.

Requirements

Strong leadership and supervisory skills.
Excellent customer service and conflict resolution abilities.
Strong organizational and time management skills.
Ability to prioritize multiple projects in a fast-paced environment.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Valid driver's license and ability to travel between customer locations.
Ability to work flexible hours, including occasional evenings and weekends, as business needs require.

Nice To Haves

Previous experience in janitorial operations, facilities management, quality assurance, or operations management.
Experience with Microsoft Teams or WTEAM.
Commercial janitorial industry experience.
Experience managing multiple locations and field employees.
Knowledge of quality assurance programs and safety compliance.
Experience with payroll review, scheduling, inventory management, and employee training.
Experience working in a medium-to-large custodial organization.

Responsibilities

Respond to customer requests, questions, and complaints within a 2–4 hour response time.
Conduct customer walk-throughs to evaluate service quality and address concerns.
Develop and implement corrective action plans for ongoing service issues.
Build and maintain positive customer relationships through regular communication.
Order and audit supplies and manage equipment inventory.
Review, verify, and assist with employee payroll.
Create and coordinate schedules for specialty floor care and other project work.
Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM.
Update site logbooks annually and keep required documentation current.
Monitor and approve supply orders while maintaining appropriate inventory levels.
Assist with staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files.
Train, mentor, and provide ongoing guidance to field supervisors.
Conduct semi-annual employee performance evaluations.
Perform routine quality control inspections at customer facilities.
Prepare and distribute quality control reports to customers and supervisors.
Ensure corrective actions are completed promptly and documented appropriately.
Promote continuous improvement in service quality and operational efficiency.
Conduct quarterly employee safety meetings.
Maintain records of workplace accidents, incidents, and near-miss events.
Ensure employees complete required safety and compliance training.
Train employees on company safety procedures, proper equipment usage, and contract scope of work.
Manage four Field Supervisors.