Facility Lead - (Airway Heights) Spokane, WA - Full Time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

1d•Onsite

About The Position

Assist Facility Management with the operations of a Goodwill retail facility. The role follows specific guidelines and operates with minimal supervision. The Facility Lead is responsible for facility operations in the absence of Facility Management, including directing facility personnel, ensuring transactions are accurately rung and reported, and ensuring donated goods are properly processed. The position supervises employees in the Retail Store and Production Processing Departments, depending on location. The role requires open availability, including nights and weekends, a valid driver license and personal auto insurance, and successful background and driver record checks. The wage is $20.13 per hour. The posting closes December 13, 2026, but may be removed earlier if a sufficient number of qualified applications are received.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Valid driver license and personal auto insurance.
Pass a background check and driver record check.
Open availability, including nights and weekends.

Responsibilities

Provide outstanding customer service and assist customers and donors in a timely, courteous manner.
Follow Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
Ensure employees’ work meets quality and quantity standards.
Keep the facility and surrounding premises neat, clean, orderly, and free of safety hazards.
Ensure employees understand and follow safety procedures.
Train and evaluate employees thoroughly, in an organized and timely manner, and conduct individual and group training sessions.
Ensure proper management of personnel assigned to the store.
Maintain all store records.
Direct facility personnel in the absence of Facility Management; ensure transactions are rung and reported accurately and donated goods are processed appropriately.
Maintain quality control standards and production areas to support efficient operations.
Comply with Goodwill employment practices, EEO guidelines, and policies.
Ensure open communication at all levels in the facility.
Take corrective action to address employee performance according to policy.
Comply with cash handling and security policies.
Maximize financial performance, identify deviations from desired results, and develop and implement corrective action plans as needed.
Work collaboratively with Workforce and Family Services to provide client services.
Properly wear and maintain required Personal Protective Equipment (PPE).
Maintain agency confidentiality.
Comply with health, safety, and fire standards and applicable local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.