Facility Coordinator

JLL•Chicago, IL

21d•$63,000 - $66,000•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Facility Coordinator serves as a vital liaison between JLL services and the Integrated Facility Management (IFM) team, providing comprehensive support for daily facility operations. This role ensures seamless facility management through continuous monitoring, client service excellence, and coordination of maintenance activities. As the primary point of contact for service requests, you will work closely with facility and engineering managers to maintain operational excellence while upholding JLL's commitment to exceptional customer service. This position directly contributes to JLL's mission of creating safe, efficient, and well-maintained environments for our clients.

Requirements

High School Diploma or GED
Superior customer service skills with the ability to maintain professionalism under stressful situations
Proficiency in Microsoft Office applications, with strong written and verbal communication skills
Advanced Excel skills with the ability to customize administrative reports
Ability to multitask, plan and manage work under time constraints, and work independently without direct supervision
Strong organizational skills with a detail-oriented and self-motivated approach
Physical ability to regularly stand, walk, use hands for manual tasks, and occasionally lift or move equipment; specific vision abilities including close vision and ability to adjust focus

Nice To Haves

Prior experience in facilities management, property management, hospitality, or related fields
Familiarity with work order management systems and facility management software
Experience with budget analysis and financial reporting in a facility management context
Knowledge of safety procedures, hazardous materials handling, and compliance with State, County, or City codes and ordinances
Demonstrated collaborative style and ability to provide direction to multiple stakeholders simultaneously
Experience supporting healthcare or mission-critical facilities

Responsibilities

Serve as the primary respondent for all service tickets, ensuring acknowledgment and completion within Service Level Agreement (SLA) requirements
Manage the complete work order lifecycle from creation through reporting to closure, including conducting site inspections
Schedule and oversee repairs, maintenance activities, minor works, and service requests, tracking all items to completion
Coordinate with vendors, facilities staff, and service providers to ensure excellent execution of work with minimal disruption to client operations
Monitor facility operations continuously, acting as the interface with clients, visitors, and guests while maintaining a strong customer service presence
Process supply orders in a timely manner and assist with budgetary requests, analysis, and variance reporting
Support special events, meetings, and conference room reservations as needed, with availability for weekend, after-hours, and holiday support during emergency events