Facility Coordinator

EMCOR Facilities Services•Cincinnati, OH

2d•Onsite

About The Position

The Facility Coordinator supports daily facility operations for assigned childcare centers and serves as a primary point of contact for center directors, vendors, and internal teams. The role coordinates maintenance and emergency service calls, manages work orders in a CMMS system from initiation through completion, ensures timely vendor response, provides customer follow-up, and supports safe, functional day-to-day operations. The position works in an office environment and routinely uses standard office equipment. The employee is frequently required to stand, walk, use hands to handle or feel objects, and talk or hear; occasional duties include sitting, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Regular lifting or moving of up to 50 pounds is required.

Requirements

High school diploma with equivalent experience or an Associate's degree.
1–3 years of experience in facilities coordination, building operations, or a related field in a fast-paced environment.
Valid driver's license.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to adapt to rapidly changing situations in a fast-paced environment.
Flexibility to work overtime and provide holiday coverage on short notice, as needed.
Self-motivated, with the ability to manage multiple tasks with minimal supervision.
Ability to work under pressure, make sound decisions with limited input, and determine when to escalate issues to the Facility Manager, Operations Supervisor, or Operations Manager.
Strong customer service mindset and ability to maintain a courteous, professional demeanor.
Punctuality, reliability, and a strong work ethic.
Demonstrated critical-thinking and problem-solving skills.
Strong organizational and time-management abilities.
Professional and respectful conduct in an office environment, including courtesy and teamwork with coworkers.
Ability to maintain professionalism and positive working relationships in an office setting.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Ability to meet the physical demands described, including regularly lifting or moving 50 pounds.

Nice To Haves

CMMS experience preferred.

Responsibilities

Receive and respond to incoming calls to the LC Help Desk during designated hours, gather necessary information, and dispatch appropriate resources within the needed timeframe.
Create and manage assigned work orders through completion, including follow-up with vendors and clients.
Enter, update, and maintain accurate project data in the customer portal system.
Communicate with or escalate issues to appropriate parties, including Facility Managers, customers, and vendors.
Resolve third-party invoices by working with the account team and Accounts Payable.
Update the CMMS system with work order approvals and notify internal and external vendors of approvals.
Support recurring services and preventative maintenance programs.
Manage additional projects as necessary.
Attend internal meetings with Facility Managers, teammates, and leadership to support coordination and operational alignment.
Perform other duties as assigned.