Facility Assistant

DLL Group • Wayne, PA

2d • Hybrid

About The Position

Assistant to the facilities manager will be the primary point of contact for all tenants, visitors, and guests, ensuring the smooth and efficient operation of our multi-tenant building. This role requires a professional with a strong understanding of building maintenance, security protocols, and operational procedures, and a proven ability to manage multiple projects and deadlines. This position reports directly to the Facilities Manager and will be essential in maintaining the highest standards of safety, cleanliness, member satisfaction and functionality.

Requirements

• A minimum of 3-5 years of experience as a facilities technician, security staff member, senior receptionist or in a similar role within a multi-tenant or commercial building environment.
• An Associate's degree in a relevant field or equivalent practical experience.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong proficiency with PC software, including the Microsoft Office Suite.
• Experience with conference room AV systems and security/access control systems is required.
• Proven ability to manage multiple tasks, projects, and deadlines with exceptional attention to detail.
• The ability to remain calm under pressure and handle emergencies in a timely and effective manner.
• This is a fast-paced, hands-on position requiring significant flexibility and mobility.
• The role may involve lifting and moving heavy items.
• Must be available for 24/7 on-call duties to respond to emergencies.

Responsibilities

• Act as the primary point of contact for all building occupants, providing exceptional customer service and promptly addressing their needs.
• Manage the badging system and visitor management system to ensure a welcoming experience for all guests.
• Assist the Facilities Manager in the day-to-day operations of the facility, including managing vendor services, and overseeing building conditions.
• Assist with scheduling preventative maintenance for all equipment and building systems.
• Monitor and manage the security camera and access control (badging) systems.
• Ensure all security protocols are followed and respond appropriately to any security concerns.
• Develop and implement continuous process improvement (CPI) strategies to streamline building operations, tenant relations and enhance efficiency.
• Manage and administer the multi-tenant conference center reservation system, including arranging for room setup and AV equipment operation.
• Maintain inventory control and assist with various projects as assigned.
• Serve as the primary point of contact in the Property Manager and Facilities Manager’s absence.
• Ensure a swift and appropriate response in an emergency event.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Healthcare benefits
• 401k matching
• Vacation
• Sick leave
• Parental leave
• Possible discretionary bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree