Facility Assistant - Student hourly

University of Kansas•Lawrence, KS

1d•Onsite

About The Position

A Facility Assistant will work in one or more of the four responsibility areas or positions within the ASRFC during a given shift. In each area, an Assistant shall enforce and implement policies and procedures or complete particular responsibilities so that the KU Recreation Services population has the opportunity to participate in desired recreational programs, facilities, and services. Assistants are expected to work during the following periods: fall and spring semesters; and fall, winter, and spring breaks. The summer semester is optional and is covered by those who are available to work. They will also work Monday-Sunday with early morning hours (6:00A), morning, afternoon, evening, and late-night hours (ASRFC closes as late as 10:30P). Assistants are expected to work weekend hours on a regular basis through a rotation system. Each Assistant must be certified in CPR/AED or become certified within one month of appointment. The four positions an Assistant can work are: Welcome Center (access control); Equipment Check-Out (also located at the Welcome Center); Reservation/Special Events Monitor; and Membership Services Assistant.

Requirements

Student hourly must be enrolled in no fewer than 6 credit hours during the semester term of the appointment.
For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester.
Student Hourlies may be undergraduate or graduate students.
Exhibit good oral communication skills.
Demonstrated customer service experience as demonstrated in the application materials.
Proven ability to multitask as demonstrated in the application materials.
CPR/AED certification or become certified within one month of appointment.

Nice To Haves

Flexible work Schedule.

Responsibilities

Complete all duties assigned by Facility Supervisors, Facility Program Manager and KU Recreation Services administrative staff.
Maintain effective and appropriate communication with participants, guests, co-workers, and administration.
Cover/Trade shifts for co-workers when needed and when able.
Greet participants/members in a positive manner upon entering the Ambler Student Recreation Fitness Center.
Maintain a high level of integrity and consistency when making decisions, actions, and enforcement of policies and procedures.
Attend all scheduled meetings and shifts on time, while being ready to learn while at work.
Act with personal responsibility.
Implement risk management procedures and protocols when necessary.
Enforce departmental policies and procedures.
Maintain clean working areas, including the Welcome Center, equipment check-out, laundry room, restrooms, lobby and foyers of the ASRFC (dusting, cleaning, and sanitizing windows, ledges, counters, tables, and equipment).
Book Racquetball or Squash courts reservations.
Create a welcoming environment to all members and guests.
Provide a high-quality member service experience.
Enforce access policies to confirm an active membership by scanning of KUIDs, ASRFC membership IDs, Fusion Access barcodes, or manually looking up a member.
Disseminate KU Recreation Services marketing materials while assisting participants with general facility information.
Answer phone calls and providing accurate KU Recreation Services information.
Operate and maintain washing machines and dryers.
Fold and maintain laundry.
Assist members with check out and check in of equipment and informing them of our policies when checking out equipment.
Collect and document broken equipment for follow up.
Learn KU Recreation Services point of sale software to include, but not limited to, member profiles, guest passes, membership sales, locker sales, programming sales, etc.
Collect and distribute incoming mail and packages.
Screen phone calls to appropriate professional staff within KU Recreation Services.
Responsible for the opening and closing procedures of the Administrative Office as necessary.
Manage potential facility access issues.
Assist KU Professional staff with various projects and tasks.
Learn KU Parking Office software to distribute temporary parking passes for Ambler access.