Facility Admissions Coordinator, Full Time, Days

University of Maryland Medical System•Glen Burnie, MD

7d•Onsite

About The Position

The University of Maryland Medical Center is a vital part of Maryland's healthcare system, known for its innovative research, education, and talented staff. The R Adams Cowley Shock Trauma Center is the world's first dedicated trauma center, and the Joseph and Corinne Schwartz Division of Transplantation is home to one of the nation's largest kidney and pancreas transplant programs. The UM Marlene and Stewart Greenebaum Cancer Center and The University of Maryland's Children's Hospital are also key components of the medical center's dedication to saving and transforming lives.

Requirements

Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required.

Nice To Haves

Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
2 years’ work experience preferred.

Responsibilities

Serves as the first point of contact for patients and visitors, responsible for customer service in Patient Access/Patient Administrative Services areas, ensuring a customer-focused, quality-conscious work climate.
Focuses on interpersonal skills, data collection, situation assessment, and assisting the team in developing solutions for customer service excellence and hospital financial viability.
Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage in Epic, provides cost estimates, secures pre-certifications and/or pre-notifications, collects co-pays and deposits, and provides financial assistance.
Provides wayfinding to all clinics where Patient Administrative Services provides registration assistance, ensuring patients are navigated safely and efficiently to their appointments.
Maintains regulatory and functional knowledge of registration information for timely and accurate reporting/billing, obtains required signatures, and performs clerical duties.
Educates patients on insurance coverage, understands hospital and physician billing requirements, and communicates proper procedures to patients.
Communicates coverage issues to service areas and works with patients and staff to resolve them.
Ensures accuracy and completion of paperwork before filing admissions, contacts physician/clinical staff for incomplete registration paperwork, and distributes admission documents if required.
Maintains department scheduling templates for applicable providers in outpatient department locations, ensuring appropriate scheduling utilization.
Maintains consistent contact with Care Management and Social Work departments to ensure required information for reimbursement is obtained and pre-admission/pre-certification requirements are followed.
Assists supervisor with training new Admitting staff by demonstrating department operating processes and procedures.