Facility Admissions Coordinator, Full Time, Nights

University of Maryland Medical System•Glen Burnie, MD

7d•Onsite

About The Position

The University of Maryland Medical Center is seeking a Facility Admissions Coordinator for the Emergency Department. This full-time night position involves serving as the first point of contact for patients and visitors, managing customer service for Patient Access/Patient Administrative Services, and ensuring a customer-focused, quality-conscious work climate. The role requires strong interpersonal skills, data collection abilities, and the capacity to assess situations and develop solutions to achieve excellence in customer service while ensuring the financial viability of the hospital. The coordinator will be responsible for collecting and verifying patient and insurance demographics, verifying insurance benefits, providing cost estimates, securing pre-certifications, collecting co-pays and deposits, and assisting patients with financial assistance. Additionally, the role involves providing wayfinding to clinics, maintaining knowledge of registration requirements for timely and accurate reporting/billing, educating patients on insurance coverage, communicating coverage issues, ensuring accuracy and completion of paperwork, maintaining department scheduling templates, and maintaining contact with Care Management and Social Work departments. The coordinator will also assist the supervisor with training new admitting staff.

Requirements

Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required.

Nice To Haves

Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
2 years’ work experience preferred.

Responsibilities

Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.
Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
Communicates coverage issues to the service areas; works with patients and staff to resolve.
Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures.