Wound Care Facility Account Manager - Travel Required

NIVA Health•Charlotte, NC

3d•Hybrid

About The Position

NIVA Wound Care is seeking an energetic, field-based Facility Account Manager (FAM) to lead our engagement with Skilled Nursing and Assisted Living Facilities across a high-impact territory. This role is ideal for individuals passionate about building strong partnerships and driving results in healthcare settings, who thrive in a relationship-driven, fast-paced environment and are committed to patient care excellence. At NIVA Wound Care, our core values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—guide everything we do. You’ll join a company that is redefining wound care delivery in post-acute environments. We empower our teams with robust technology, collaborative culture, and meaningful resources—so you can make a measurable difference for patients and partners. You’ll work with leaders who value your expertise, support your growth, and reward your results.

Requirements

2+ years’ experience in skilled nursing, assisted living operations, healthcare account management, or healthcare sales
Demonstrated ability to manage multi-facility portfolios and high-touch relationships
Experience collaborating with nursing leadership and care teams
Track record of achieving goals in fast-paced, results-oriented environments
Excellent verbal and written communication skills
Talent for building trusted, influential relationships at all leadership levels
Sharp analytic skills and comfort with data-driven decision-making
Adaptability and self-motivation in field-based work
Proficient with Microsoft Office and enterprise platforms (CRM experience a plus)
Valid driver’s license and ability to travel locally

Nice To Haves

Bachelor’s degree
Prior experience in wound care, home health, or mobile healthcare environments

Responsibilities

Serve as the primary point of contact for 25+ assigned Skilled Nursing and Assisted Living Facilities
Conduct weekly on-site visits to support operational alignment, build relationships, and enhance patient flow
Attend facility meetings (Resident Council, QAPI, care coordination, leadership) to advocate for NIVA’s services
Monitor wound patient census and proactively address dips through staff education and workflow solutions
Present monthly reports on patient outcomes, utilization, and performance metrics to facility and internal stakeholders
Identify opportunities for account growth—expanding services within your territory
Serve as an escalation point for issues and ensure rapid, professional resolution
Support onboarding of new facilities and continuous in-service training for partner staff