Facilities Systems Specialist

CVS Health•Woonsocket, RI

20h•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Facilities Systems Specialist is responsible for the administration, support, and continuous improvement of CVS Health’s facilities management platforms, with primary ownership of IBM Tririga and related systems. This role serves as a subject matter expert and operational partner to Corporate Facilities Services, ensuring system stability, data integrity, and alignment with business needs. The position provides day‑to‑day application support, intake management, and coordination with IT to maintain and enhance systems supporting CVS’s corporate facilities portfolio.

Requirements

Experience administering enterprise applications, facilities management systems, or real estate platforms.
Working knowledge of IBM Tririga or similar facilities/real estate lifecycle platforms preferred.
Strong analytical, problem‑solving, and troubleshooting skills.
Ability to translate business needs into clear technical or functional requirements.
Strong communication skills with the ability to work across technical and non‑technical teams.
Bachelor’s degree or equivalent professional experience.

Nice To Haves

Experience supporting corporate facilities or real estate operations.
Familiarity with facilities‑related system integrations.
Experience working with IT service request processes and system enhancement lifecycles.
Prior experience in a large, matrixed corporate environment.

Responsibilities

Administer and maintain facilities management applications, including IBM Tririga and supporting platforms.
Manage user access, security roles, workflows, and system configurations.
Monitor system performance and troubleshoot issues to ensure reliability and usability.
Provide functional support to internal users and resolve application-related inquiries.
Monitor Maintenance Services mailboxes and intake channels.
Research, triage, and resolve requests or route to appropriate internal teams.
Track issues through resolution and communicate status to stakeholders.
Ensure timely and accurate handling of service requests.
Own ongoing maintenance of facilities software platforms.
Gather, document, and translate business requirements into IT service requests.
Partner with CVS IT teams on enhancements, upgrades, testing, and deployments.
Support user acceptance testing and post‑deployment validation.
Act as a liaison between Corporate Facilities, and IT.
Support assessment of system functionality, usability, and performance across the corporate facilities portfolio.
Identify opportunities to streamline processes, improve reporting, and enhance user experience.
Contribute to documentation, standards, and best practices for system usage.