Facilities Support Technician (Mailroom)

Milton Academy•Milton, MA

2d•Onsite

About The Position

The Facilities Support Technician is an entry-level position in Milton Academy’s Facilities Services department, supporting daily facilities operations and services across campus. The role provides mailroom support, assists with deliveries, moves, and event setups, accompanies vendors and trades or grounds crew members during assigned work, and provides administrative support. The technician helps maintain an organized, efficient, and safe environment for students, faculty, staff, and visitors. Departmental systems and basic maintenance activities will be taught. The successful candidate must be willing to learn new skills, attend training, take direction, and communicate and collaborate effectively. The position is based at the Facilities Services Building and across the Milton Academy campus. The schedule is generally Monday through Friday, 7:30 a.m. to 4:00 p.m. The role is non-exempt and hourly, with a stated pay range of $21–$24 per hour, based on experience and skill levels. The position reports to the Facilities Operations and Administrative Specialist and has no supervisory responsibilities. Mailroom duties include staffing the front desk, greeting visitors and delivery vendors, answering and directing phone calls, sorting and distributing incoming mail and packages, scanning items into the Notifi system, preparing outgoing shipments, delivering items across campus, operating mailroom equipment and computer programs, maintaining organization and supplies, and serving as backup to the mail clerk. When needed, the technician picks up mail from the East Milton Post Office. Central Services support includes creating campus signage and informational materials and providing administrative assistance. Tasks may include distributing keys and access badges, monitoring the facility work order system, managing campus vehicle reservations and usage, and answering and tracking calls on the facilities main phone line. Other duties include completing general maintenance tasks with training, escorting outside vendor technicians during on-site work, setting up and breaking down furniture and equipment for meetings, events, athletic functions, and rentals, and completing small moves and campus deliveries. The technician also supports snow removal as part of the school’s essential staff team and must be available to work onsite when school is canceled or delayed due to inclement weather. Snow removal may involve driving vehicles and equipment and using hand shovels. The role requires a high school diploma or GED, a valid driver’s license, annual insurance and driving-record checks, and the ability to drive for Milton Academy under school policies. Candidates must meet the stated physical requirements, including moving around campus without restriction, lifting and moving loads, operating carts and tools, and working indoors and outdoors in varied and extreme conditions.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; must pass an insurance and driver’s record check annually and be able to drive a vehicle for Milton Academy in accordance with school policies and procedures.
Previous experience working, volunteering, or serving others in a customer service-oriented manner.
Demonstrated ability to use a computer, including proficiency in Google Workspace, Microsoft Office, and Adobe Creative Cloud.
Ability to work collaboratively with internal and external constituencies, read and follow directions, and adapt flexibly.
Customer-service orientation and ability to understand confidentiality and related issues.
Receptiveness to supervision and professional development, and interest in being part of a dynamic educational community.
Ability to prioritize multiple projects and tasks in a fast-paced work environment.
Ability to move around the Milton Academy campus without restriction.
Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
Ability to push carts and use tools or equipment for event setups.
Ability to drive to and from the local post office and transport mail and packages to Milton Academy.
Ability to sustain prolonged periods of standing, walking, bending, stooping, and reaching.
Excellent hand-eye coordination and ability to use hand tools and other technical instruments in tight or confined spaces.
Ability to work in varied indoor and outdoor environments and extreme conditions; must know how to use a snow shovel.
Availability to work onsite when school is canceled or opens on a delayed schedule due to inclement weather.

Nice To Haves

Associate’s degree, some college, or other certifications demonstrating an interest in learning new skills.
Previous experience working in a mailroom, delivery, or grounds role.

Responsibilities

Staff the mailroom front desk as needed and greet students, employees, and package delivery vendors.
Answer the mailroom phone and occasionally the Facilities Central Services phone; direct callers as appropriate.
Sort and distribute incoming mail and packages, scan items into the Notifi system, and assign them to the appropriate individuals or departments.
Prepare outgoing mail and packages for shipment and support delivery of mail and packages across campus.
Operate mailroom equipment and computer programs; maintain mailroom cleanliness and organization; inventory mailing supplies and reorder as directed.
Serve as backup to the mail clerk and, when needed, pick up mail from the East Milton Post Office.
Create campus signage and other informational items as directed.
Provide administrative support, including distributing keys and access badges, monitoring the facility work order system, managing campus vehicle reservations and usage, and answering and tracking calls on the facilities main phone line.
Complete general maintenance tasks, with training, alone or in support of trades maintenance staff.
Escort outside vendor technicians during on-site work to coordinate activities and support adherence to security protocols.
Set up and break down furniture, equipment, and materials for meetings, events, athletic functions, and campus rentals.
Complete small moves and deliver items across campus as directed.
Support snow removal as an essential staff member, including driving vehicles and snow-removal equipment and using hand shovels; be available onsite when school is canceled or opening on a delayed schedule due to inclement weather.
Perform other duties as assigned in support of the school’s campus.