Facilities Support Coordinator (Part-Time)

City First Bank of DC•Los Angeles, CA

About The Position

City First Bank N.A. is a mission-driven Community Development Financial Institution focused on equitable economic development in underserved urban markets. The bank’s commercial credit activities focus on multifamily affordable housing, not-for-profit finance, and small business finance. It had over $1.3 billion in bank assets as of December 31, 2025, and more than 100 employees in Washington, DC, and Los Angeles/Inglewood, California. The Facilities Support Coordinator is the first point of contact for visitors, employees, and external partners. The role combines administrative support and facilities management, including front desk operations, mail management, supply coordination, and basic facility maintenance. The position is considered essential and requires working during normal business hours even if the normal worksite is unavailable due to weather or other emergencies. The coordinator also performs duties under the company’s Disaster Recovery and Business Continuity Plan, addressing emergency and crisis response, disaster recovery, and the recovery and resumption of critical business functions.

Requirements

High school diploma or equivalent required.
Proven experience in administrative or front desk roles.
Basic understanding of facility maintenance and office operations.
Familiarity with safety regulations and building security procedures.
Understanding of confidentiality protocols for handling sensitive information.
Strong organizational and time-management skills.
Excellent verbal and written communication skills for professional interactions with visitors, employees, and vendors.
Customer service skills and ability to aid others and resolve issues promptly.
Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel, and office management systems.
Basic troubleshooting ability for office equipment such as printers and copiers.
Ability to manage multiple tasks simultaneously in a dynamic, fast-paced environment.
Ability to stay calm and work efficiently in a fast-paced environment.
Ability to lift and move supplies weighing up to 25 pounds.
Ability to sit or stand for long periods and perform tasks at the front desk.

Nice To Haves

Associate’s degree.
Experience in administrative support or front desk operations.
Prior experience in facilities management or coordinating building operations.
Familiarity with office supply management and vendor coordination.
Experience working with maintenance and facility-related service requests.
Strong customer service background, ideally in a corporate or office environment.

Responsibilities

Greet visitors, direct them to appropriate departments, answer incoming calls, and maintain a professional and welcoming front desk presence.
Receive, sort, and distribute incoming mail and packages; manage outgoing mail, including visiting the P.O. Box three times a week; and coordinate special mailing requests and courier services such as FedEx and UPS.
Maintain inventory of breakroom and office supplies, track usage, and submit orders as needed.
Maintain a visitor log, issue badges or fobs, notify staff of arrivals, and provide escorts when required.
Answer low-volume incoming calls and direct them to appropriate departments or individuals.
Report facility maintenance issues to the Facilities Manager and ensure resolution.
Assist with meeting-room setup and events by coordinating refreshments and ensuring required materials are available.
Assist with vendor coordination, including arranging access for contractors and vendors when necessary.
Assist employees with office-related inquiries and provide information about building amenities, office hours, and policies.
Manage office access systems, including distributing keys and fobs and ensuring employees and contractors are properly credentialed.
Perform assigned duties under the Disaster Recovery and Business Continuity Plan, including emergency response, crisis or incident response, disaster recovery, and recovery and resumption of critical business functions.