Facilities Coordinator Part Time

EMCOR Facilities Services•Tempe, AZ

About The Position

Under general supervision, the Facilities Coordinator is responsible for all aspects of designated customer accounts. The role conducts telephone and electronic follow-up and closure of open work orders on dedicated National/Supplier Management Accounts to help meet contractual obligations and ensure work orders are completed on time. The coordinator is the main point of contact for designated customers, handles daily customer communications and escalations, and manages accounts payable, billing, and service-provider issues. The position provides administrative support for ordering, vendor management, scheduling, reporting, and purchase order coordination. It also provides direction and supervision to subcontractors, coordinates with departments to help ensure equipment operates properly and services are not disrupted, and responds to facility maintenance and repair requests. The coordinator maintains records and files, supports safety and effective communication, contributes to budget and forecast development and cost-reduction efforts, prepares open-work-order reports, communicates with the supervisor about work performed and preventive maintenance, and attends weekly staff meetings and safety training.

Requirements

Associate degree and/or equivalent experience.
At least two years of experience in facilities maintenance, property management, or a customer service role.
Advanced proficiency with Microsoft Windows applications, including Excel and Word.
Typing speed of at least 50 words per minute and good writing skills.
Professional, friendly, courteous demeanor and willingness to go above and beyond to accomplish the mission.
Ability to work under pressure, make sound decisions with limited input, and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager.
Ability to communicate effectively and efficiently with Operations Staff and the Call Center Operations team.
Critical-thinking and problem-solving ability.
Ability to convey confidence when providing and receiving pertinent information.
Punctuality, reliability, and a strong work ethic.

Nice To Haves

Experience managing service delivery for trades labor such as electrical, HVAC, plumbing, or roofing.
Bilingual English-Spanish.

Responsibilities

Conduct telephone and electronic follow-up and closure of open work orders to support timely completion and contractual obligations.
Serve as the main point of contact for designated customers, provide updates on work being performed, and handle customer escalations.
Handle accounts payable, billing, and service-provider escalations and issues for designated customers.
Provide administrative support for ordering, vendor management, scheduling, reporting, purchase order coordination, and other assigned tasks.
Provide administrative and technical direction and supervision to subcontractors completing work assignments.
Coordinate with departments to help ensure equipment operates properly and there is no service disruption.
Respond to facility maintenance and repair requests involving HVAC, security components, IT equipment, and facility emergencies.
Maintain sufficient records, files, controls, and procedures to support management and work production.
Maintain a safety program within EFS guidelines and communicate effectively with employees, management, contractors, and customers.
Participate in budget and forecast development, review monthly actual performance, and identify and implement cost-reduction opportunities.
Prepare daily and weekly reports on open work orders for supervisor review.
Keep accurate, current, and complete files concerning office-related issues.
Communicate with the supervisor about work performed and preventive maintenance.
Attend weekly staff meetings and safety training.