Facilities Supervisor

FamilyAid•Boston, MA

1d•$75,000 - $82,000•Onsite

About The Position

Reporting to the Chief Financial Officer, the Facilities Supervisor leads and supervises FamilyAid’s facilities management work. The role ensures contractual and statutory compliance and standards for shelter and emergency assistance facilities, and leads the hiring, scheduling, supervision, development, and evaluation of facilities staff. The Supervisor also performs hands-on facilities work alongside the team and works with the CFO and program leadership to implement agency and program policies that support high-quality, trauma-informed services for families and children. The Supervisor is the primary contact for facilities-related regulators, including the Massachusetts Executive Office of Housing and Livable Communities, the City of Boston, and Newton departments and their agents. The role oversees property, realtor, landlord, and neighborhood relationships; regulatory compliance and inspections; repairs and maintenance; and property and tenant relocations. The Supervisor leads facilities staff and contractors maintaining more than 75,000 square feet of space. The position is fully onsite at FamilyAid’s main office or programs located throughout Newton, with some work at headquarters, programs, or with donors. Normal business hours are Monday through Friday, 8:30 a.m. to 5 p.m., totaling 40 hours per week. Some evening availability is required, and the position participates in an on-call rotation approximately one weekend per month. Salary range: $75,000–$82,000.

Requirements

High school degree.
Knowledge or experience with building systems, including HVAC, plumbing, and electrical.
Ability to lift and carry 50 pounds.
Ability to visit multiple locations daily using a personal vehicle.
Excellent computer skills and knowledge of Microsoft Office and databases.
Excellent verbal and written communication skills.
Knowledge of office systems, including file management, phones, computers, and office equipment.
Excellent troubleshooting skills.
Ability to handle multiple tasks and requests simultaneously.
Experience and familiarity with social service agencies and homelessness situations.
Valid Massachusetts driver’s license.
Interpersonal skills including listening, empathy, compassion, open communication, flexibility, comfort with ambiguity, self-regulation, maintaining boundaries, partnering with clients, teamwork, and respect for clients’ perspectives and choices.

Nice To Haves

Five or more years of building systems experience is preferred.
Spanish bilingual skills are preferred.
Property management experience in a social service organization is strongly preferred.

Responsibilities

Work with shelter directors, supervisors, and case management staff to support communication and a safe, supportive living environment for families.
Oversee required reporting and documentation, including timely, accurate information about EOHLC-required shelter-unit inspections.
Lead and train staff in family move-in orientations and walkthroughs, ongoing monitoring of shelter living environments, and move-out assistance and walkthroughs.
Support shelter families or staff during facility-related crises.
Track maintenance requests from families and staff and follow up on completion.
Ensure timely notifications for maintenance and construction projects.
Ensure families have supplies required by FamilyAid standards and the EOHLC shelter contract.
Work with the CFO and department supervisors to maintain facilities with quality craftsmanship and cost-effectiveness.
Support development of state and city contracts and private fundraising efforts led by other departments.
Support bidding requests for capital and high-dollar projects.
Assist with budget development and implementation, and monitor expenditures and cost controls.
Lead and manage a team of 2–4 facilities technicians; conduct monthly staff meetings.
Hire and train staff, ensure required training and certifications are current, and complete quarterly performance evaluations for direct reports.
Supervise and schedule staff to ensure shift coverage.
Develop and implement a continuation of operations plan and provide onsite crisis management during facilities, weather, and other emergencies.
Keep inspections current and maintain an inspection calendar.
Advise the CFO and operations staff on headquarters building and maintenance systems, including HVAC, safety, sanitation, and cleaning.
Inspect and report weekly on the exterior of every property in the portfolio for trash, litter, damage, and safety; ensure yards are clean and trash is stored properly.
Monitor the condition of units, furnishings, appliances, and building systems through site visits and regular weekly inspections.
Assist with ordering supplies, equipment, and related services for shelter compliance.
Identify property issues and take appropriate action to correct compliance violations, with guidance from the CFO, CEO, and senior leadership.
Maintain ethics, integrity, and accountability consistent with FamilyAid’s mission, vision, and values.