Facilities Specialist

T-Mobile•White Oak, VA

40d•Onsite

About The Position

We are seeking a Facilities Specialist to ensure a safe, healthy, and secure environment for a large customer experience center (call center) through effective facilities management. In this role, you will manage day-to-day operations including light maintenance, vendor coordination, and compliance regulations. You will collaborate with site leaders, vendors, and cross-functional partners to balance immediate needs and strategic objectives. Success is measured by maintaining operational efficiency, safety standards, and quality service delivery. This role is 5-days/week Monday-Friday at our Richmond (White Oak) Call Center. You must be able to participate in on-call rotation and respond to after-hours issues. Flexibility to support occasional overnight work as business needs require.

Requirements

High School Diploma or GED (Required)
Up to 2 years of facilities, maintenance, or related experience
Experience in a multi-building, campus, or call center environment preferred
Exposure to HVAC, mechanical systems, or furniture systems preferred
Strong customer service skills with the ability to support employees and site leadership
Vendor management and coordination experience
Effective communication and relationship-building skills
Ability to work cross-functionally and manage multiple priorities
Proficiency in Microsoft Office
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Handle light facility maintenance such as electrical, mechanical, and plumbing systems.
Manage vendor services such as janitorial, café, landscaping to ensure quality and timely service, ultimately a safe and functional environment for staff and visitors.
Support security, audits, and compliance with local, state, and federal regulations.
Coordinate events, signage, mailroom operations, and shipping/receiving
Order and manage supplies, equipment, and inventory.
Coordinate space management activities including moves, furniture reconfigurations, and ergonomic accommodations.
Coordinate financial activities including budget tracking, purchase orders, and invoice processing to support site operations.
Support preventative maintenance for critical systems (HVAC, electrical, fire/life safety).
Collaborate cross-functionally and contribute to business continuity and facility planning.
Ensure compliance with city, state, and federal codes and maintain disaster business continuity plans for the facility.
Also responsible for other duties/projects as assigned by business management as needed.