Facilities Specialist

Aston Carter•Charlotte, NC

2d•$40 - $41•Onsite

About The Position

The Facilities Specialist / Assistant Facilities Manager oversees the full lifecycle of facility maintenance operations with a strong focus on CMMS administration, customer service, and vendor coordination. This role serves as the subject matter expert for the Corrigo CMMS platform, ensuring data integrity, process optimization, and alignment with client standards. The position is highly client-facing and requires a hospitality-oriented approach to support facility and engineering teams in a fast-paced, high-volume environment.

Requirements

Demonstrated experience working with CMMS platforms, with specific hands-on expertise in Corrigo preferred.
Strong customer service and hospitality experience, with the ability to manage a heavily client-facing role.
Ability to work comfortably in a fast-paced, high-volume client environment while maintaining accuracy and professionalism.
Excellent communication and people skills, with the ability to build effective relationships with facility managers, vendors, and stakeholders.
Experience in hospitality or facilities management environments.
Proficiency in coordinating and managing preventive and corrective maintenance activities.
Capability to conduct building inspections and apply operational responsibility frameworks such as ORM.
Skill in vendor coordination, coaching, and training on technology platforms.
Competence in asset tracking, inventory oversight, and data-driven maintenance optimization.

Nice To Haves

in hospitality or facilities management, including experience in client-facing building operations.
Experience in reception or front-of-house environments, supporting a professional and welcoming atmosphere.
Familiarity with maintenance, repair, and operations (MRO) parts ordering and inventory management processes.
Comfort with digital tools for inspections, assessments, and audits within facility operations.
Strong organizational and time-management skills to balance multiple work orders and stakeholder requests.
Ability to interpret maintenance and operational data to recommend improvements in facility programs.
Interest in transitioning to a full-time role, with potential to convert from contract depending on performance and business needs.

Responsibilities

Serve as the subject matter expert for CMMS platforms, specifically the Corrigo system, providing guidance on configuration, troubleshooting, and optimization.
Administer and manage the complete work order lifecycle within the CMMS, ensuring accurate data entry, system integrity, reporting, and continuous process improvement.
Ensure compliance with CMMS standards to maintain database integrity, consistency, and standardization across all facilities.
Develop and deploy digital inspection forms, assessment tools, and audit protocols to support facility and engineering teams.
Execute the Operational Responsibility Matrix (ORM), proactively anticipating and resolving operational issues to maintain smooth facility operations.
Plan, schedule, and coordinate all preventive and corrective maintenance activities using industry best practices and CMMS tools.
Interface regularly with Facility Managers to support tactical planning, align with team objectives, and communicate operational priorities.
Conduct building inspections, including floor walks and shared space assessments, to verify ORM compliance and identify maintenance needs.
Coordinate with facility vendors and service providers, giving clear direction to ensure high-quality work with minimal disruption to occupants.
Provide coaching and training to vendors on proper use of the Corrigo platform to enhance efficiency and data accuracy.
Communicate call center issues and escalations to the Carrier Corrigo Platform Team, ensuring timely resolution and service continuity.
Track comprehensive asset information, including maintenance history, spare parts inventory, and technical documentation, within the CMMS.
Manage the MRO (maintenance, repair, and operations) parts ordering process for assigned teams, optimizing efficiency through preventive maintenance auto-ordering where applicable.
Provide oversight for inventory clerks and physical inventory management as needed to maintain accurate stock levels and records.
Analyze maintenance and asset data to continuously optimize maintenance programs and improve overall facility performance.
Deliver professional, high-quality customer service to internal and external stakeholders, maintaining a hospitality-focused, client-centric approach.
Support reception-style and client-facing interactions as needed, ensuring clear communication and a positive experience for building occupants and visitors.