Facilities Specialist (Remote)

Macy's

7d • Remote

About The Position

The Specialist, Facilities, is responsible for the installation and maintenance of burglar and fire alarms throughout the company. This position reports to the Associate, Facilities – Alarm Systems, and manages responsibilities and remote work related to all burglar and fire alarm systems in the company and their components. The scope of this role includes burglar and fire alarm installations, upgrades, and additions. Communication with and providing instruction to store personnel is also central to this role. Other primary functions include daily work order follow-up and scheduling for repairs. This role also performs other duties as assigned.

Requirements

• Knowledge of fire and burglar alarms, experience with ADT, Focus, DMP, Radionics, and Bosch components, and familiarity with phone lines, alarm communication, central stations, and Service Channel work order management.
• Excellent written and verbal skills, organized with superior follow-up, and capable of presenting information effectively to various audiences.
• Reads, writes, and interprets instructional documents, familiar with National Electrical Code and Fire Alarm Codes, and reads blueprints.
• Recommends financial expenditures, manages expenses, and develops long-term financial plans.
• Develops and maintains relationships with internal teams and external partners.
• Addresses emergencies and disruptions promptly, prioritizes and multi-tasks, with a strong sense of urgency and excellent follow-up skills.
• Works independently with minimal supervision, makes sound decisions, and maintains regular, dependable attendance and punctuality.
• Supports leadership direction, embraces change, and executes additional responsibilities as directed.
• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3+ years of experience in the alarm industry preferred.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
• Occasionally required to move about the workplace and reach with hands and arms.
• Requires close vision.
• Able to work a flexible schedule based on department and company needs.
• Occasional on-call support required.
• Able to travel as needed.

Responsibilities

• Conduct day-to-day fire and burglar alarm repairs, ensuring timely completion and minimizing system downtime.
• Assess the status of protective systems and determine watch needs for systems not operating at 100% functionality.
• Assist in processing alarm work order tickets, provide feedback to Macy’s Stores Operations Center operators on ticket actions, and troubleshoot alarm system communications (phone lines, cell, and network).
• Communicate with store leadership regarding systems and related issues.
• Follow up with third-party providers on repairs, installations, and additions.
• Support leadership direction and embrace change.
• Execute additional responsibilities as directed.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED