Facilities Services Technician

HOUCHENS FOOD GROUP INC•Jonesboro, AR

About The Position

The Facilities Services Technician develops, coordinates, and manages facility service and preventive maintenance programs across Houchens retail locations. The role manages recurring, multi-location programs intended to improve store conditions, extend asset life, reduce reactive maintenance, and provide consistent service across the organization. Programs may include HVAC filter replacement, lighting maintenance, high dusting and cleaning, floor care, pressure washing, roof and gutter maintenance, inspections, and other preventive facility services. The position coordinates program schedules, store participation, vendor assignments, and service frequencies; develops scopes of work and service standards; and supports vendor selection, proposal review, and contract negotiations. It works with store operations, vendors, and Facilities to roll out programs, track completion and documentation, monitor vendor performance, review invoices, manage spending, and identify cost-saving opportunities. The technician also analyzes service history and facility needs, conducts site visits and quality inspections as needed, maintains program records, and supports the Director of Facilities with new programs and continuous improvement. Success means preventive maintenance and facility service programs are completed consistently, on schedule, within budget, and to established quality standards, helping Houchens reduce reactive repairs, extend asset life, and maintain clean, safe, well-maintained retail locations. Travel throughout Houchens’ retail footprint may be needed.

Requirements

3+ years of project management, facilities, construction, property management, vendor management, or related experience preferred.
Strong organizational and project management skills, with the ability to manage multiple programs simultaneously.
Strong vendor communication, negotiation, and follow-up skills.
Ability to develop scopes of work, evaluate proposals, and manage projects to budget and schedule.
Strong attention to detail and ability to maintain accurate program and financial records.
Proficiency with Microsoft Excel and work order/project management systems.
Ability to travel throughout Houchens’ retail footprint as needed.

Nice To Haves

Experience coordinating projects or service programs across multiple locations preferred.

Responsibilities

Develop and manage preventive maintenance and recurring facility service programs across Houchens retail locations.
Coordinate program schedules, store participation, vendor assignments, and service frequencies.
Develop scopes of work and service standards for multi-location facility programs.
Solicit proposals, compare pricing, and assist with vendor selection and contract negotiations.
Coordinate program rollouts with store operations, vendors, and Facilities.
Track scheduled service completion and ensure required documentation is maintained.
Monitor vendor performance, workmanship, response, and compliance with scopes and service standards.
Review invoices and validate completed work against contracted pricing and scope.
Track program spending against established budgets and identify cost-saving opportunities.
Analyze service history and facility needs to determine appropriate preventive maintenance frequencies.
Identify opportunities to consolidate services, standardize specifications, and leverage Houchens’ scale across the retail portfolio.
Conduct site visits and quality inspections as needed to verify program performance.
Maintain program calendars, vendor information, service records, contracts, pricing, and performance reporting.
Support the Director of Facilities with development of new facility programs and continuous improvement initiatives.