Facilities Coordinator - Lincoln University

Thompson Hospitality Corporation•Lincoln University, PA

3d•Hybrid

About The Position

The Facilities Service Coordinator is responsible for coordinating daily maintenance activities, managing work order systems, and serving as a communication link between campus customers, technicians, vendors, and facilities leadership. This role ensures service requests are prioritized, assigned, tracked, and completed efficiently to maintain high standards of campus operations and customer satisfaction.

Requirements

High school diploma or GED required
2+ years of experience in facilities coordination, maintenance dispatch, or administrative support in a service environment
Strong organizational and multitasking skills in a fast-paced environment
Excellent written and verbal communication skills
Strong customer service and problem-solving abilities
Proficiency with Microsoft Office (Outlook, Excel, Word)
Ability to work independently and collaboratively across teams

Nice To Haves

associate degree preferred
Experience with CMMS platforms preferred (e.g., work order or asset management systems)
Prior experience in higher education, healthcare, or large facilities environments preferred

Responsibilities

Receive, review, prioritize, and dispatch maintenance work orders through computerized maintenance management systems (CMMS)
Coordinate scheduling of maintenance technicians, vendors, and subcontractors
Serve as the primary point of contact for facilities service requests from campus departments
Monitor work order progress to ensure timely completion and service quality standards
Communicate updates, delays, and resolutions to stakeholders in a professional and timely manner
Assist with preventive maintenance scheduling and tracking
Maintain accurate records of service requests, work orders, and completed tasks
Support procurement and tracking of materials, supplies, and vendor services
Assist with emergency response coordination for urgent maintenance issues
Generate reports on work order status, productivity, and service performance metrics
Collaborate with maintenance supervisors, skilled trades, and campus leadership