Facilities & Property Operations Manager
About The Position
Grand View Lodge is looking for a polished, service-oriented Facilities & Property Operations Manager to lead the care and operational excellence of our portfolio of managed properties homes throughout the resort. This is a relationship-first role: you'll be the trusted primary contact for homeowners, coordinating maintenance and improvement projects, overseeing preventive maintenance programs, managing budgets and invoicing, and ensuring every property reflects the quality and reputation Grand View Lodge is known for. This is an ideal opportunity for a facilities professional, property manager, or maintenance leader who thrives in a high-end residential environment, enjoys managing complex projects, and takes real pride in the ownership experience they help create. You'll collaborate across resort operations, housekeeping, guest services, and owner relations and you'll be joining a growing division with genuine opportunities for advancement.
Requirements
- 3+ years of experience in facilities management, property management, resort operations, hospitality engineering, HOA management, luxury residential services, or construction project management.
- Strong understanding of residential building systems; HVAC, plumbing, electrical, pools, appliances, and preventative maintenance programs.
- Proven experience managing projects, vendors, and budgets in a complex, multi-property environment.
- Exceptional communication and relationship-building skills; homeowners trust you because you are responsive, knowledgeable, and professional.
- Strong Microsoft Office skills, particularly Excel; comfort with property management or work order systems is a plus.
- A valid driver's license with a clean record; regular travel between properties is part of the role.
Responsibilities
- Oversee the maintenance, repair, and overall condition of managed residential properties; ensuring every home is maintained to luxury standards.
- Develop and execute preventative maintenance programs that protect property assets and anticipate issues before they impact owners or guests.
- Conduct regular property inspections and identify opportunities for improvement, capital investment, or preventive action.
- Coordinate and oversee vendors, contractors, and internal maintenance teams; managing work orders and ensuring timely, quality completion of all repairs and projects.
- Serve as the primary operational contact for homeowners; building trusted, professional relationships grounded in responsiveness, transparency, and service excellence.
- Communicate proactively regarding property conditions, maintenance needs, project updates, and expert recommendations for repairs and capital improvements.
- Represent Grand View Lodge with the professionalism and care that luxury homeowners expect.
- Track project expenses and maintenance costs; prepare homeowner invoices and supporting documentation with accuracy and clarity.
- Assist with annual budgeting and forecasting for managed properties.
- Maintain accurate property records, maintenance histories, and project documentation.
- Assist with scheduling, training, and daily supervision of maintenance personnel.
- Coordinate resources to ensure operational efficiency across the portfolio.
- Promote a culture of safety, accountability, and service excellence within your team.
- Other duties may be assigned
Benefits
- Real opportunity to advance and expand your skills across the entire Cote Hospitality organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
