Facilities Planner / Scheduler

ISS•Thousand Oaks, CA

7d•$29 - $32

About The Position

The Facilities Planner/Scheduler is a collaborative member of the Facilities Management Operations Team who supports operational service delivery. The role coordinates with facilities operations, soft services teams, and client customers to identify, plan, estimate, organize, and schedule resources before work is performed. It requires clear verbal and written communication, organization, effective time management, adaptability, and the ability to work without direct day-to-day supervision. The position also maintains business information and work-order data to support decision-making. The role oversees and coordinates maintenance and repair work, work-order planning and follow-up, resource and materials estimates, safety requirements, schedules, reporting, and customer feedback. It works with the Facility Manager, Chief Engineering Manager, team members, client representatives, requesters, and external parties to support service quality, customer satisfaction, and site performance. The position is described as full time, with approximate hours of 7:00 a.m. to 3:00 p.m., Monday through Friday. Events scheduled after hours may cause work hours to fluctuate for supplier oversight. Starting pay is $29.00–$32.00 per hour. ISS offers eligible full-time employees medical, dental, life and disability insurance, a 401(k), and a leave program based on employment status.

Requirements

Bachelor’s degree or equivalent work experience.
At least 5 years of experience in a corporate environment or with a third-party service provider.
Knowledge of real estate, accounting, and building systems.
High proficiency with Microsoft Office products.
Excellent interpersonal communication skills.
Ability to work an alternate schedule when after-hours events cause work hours to fluctuate for supplier oversight.
Ability to interact with all levels of the organization and with outside contractors, architects, and engineers.
Strong organizational and management skills.
Excellent verbal and written communication skills, including interpersonal and negotiation skills.
Ability to sit at a computer for extended periods.
Ability to lift at least 10 pounds.
Ability to work under pressure and meet time deadlines during peak periods.
Adhere to HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.

Responsibilities

Work with the Facility Manager to oversee maintenance and repair services and other duties.
Help ensure client satisfaction with Facility Management services and monitor and improve customer satisfaction.
Assist in managing the operating budget.
Manage building automation systems, building documentation, the preventive maintenance program, and testing and repair of life safety systems.
Assist with building audits.
Review and prioritize work requests and determine the activities required to complete each work order.
Oversee daily work-order review and follow up to support strong work-order performance and customer experience.
Assist the FM in meeting or exceeding site KPIs; monitor SLAs monthly, identify potential issues, and plan corrective actions.
Recommend continuous quality improvement practices.
Analyze customer feedback, develop response plans, and implement them.
Communicate with work-order requesters.
Estimate labor resources, review work-order bills of materials, and estimate non-stock material requisitions and external resources required to complete work orders.
Determine and arrange operational safety requirements for work orders.
Develop monthly and quarterly reports.
Determine work-order completion dates and durations.
Work with the Chief Engineering Manager to assign individuals or groups to complete work.
Coordinate team schedules to make effective use of resources and complete planned and corrective work on time.
Coordinate with client representatives to understand their needs and account for negotiated downtime windows in work schedules when necessary.
Create and publish weekly, monthly, and quarterly work schedules for team members and client representatives.