Facilities Parking Coordinator

Corewell Health • Grand Rapids, MI

5d • Onsite

About The Position

This role assists the Supervisor in monitoring parking areas and pay lanes, repairing non-functioning gates as needed. The coordinator monitors parking spaces to ensure adequate parking levels for visitors and employees. They assist with the coordination of the daily activities, directions, parking issues, and wayfinding of the transportation department. This position provides daily contact and mentoring to the Parking and Transportation employees, maintains inventory control of supplies for fleet and parking operations, and serves as a contact for mobile Mammography registration staff and a Corewell Health liaison with service vendors. The role requires the ability to establish relationships and resolve parking conflicts professionally. The coordinator is the primary point of contact for incoming requests via phone, web, or work management software, triaging, distributing, and managing them. Under the guidance of a Supervisor, this role participates in the building management program to provide high-quality, cost-effective service with a strong emphasis on customer satisfaction.

Requirements

• High School Diploma or equivalent
• 6 months of relevant experience

Nice To Haves

• Telecommunications experience
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity

Responsibilities

• Assists Supervisor in monitoring parking areas and pay lanes, repairing non-functioning gates as needed.
• Monitors parking spaces to ensure adequate parking levels for visitors and employees.
• Assists with the coordination of the daily activities, directions, parking issues, and wayfinding of the transportation department.
• Participates in employee performance appraisals.
• Provides daily contact and mentoring to the Parking and Transportation employees.
• Maintains inventory control of supplies for fleet and parking operations.
• Serves as the primary point of contact for the receipt, triage, distribution, and management of incoming requests via phone, web request, or work management software.
• Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
• Completes appropriate written documentation as required by department policy.
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status.
• Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Manages calls for service-related facility repairs and issues and assigns work orders.
• Ensures that individual departmental productivity metrics are met.
• May assist customers with directions, badging, escorts and other calls for assistance.
• Ensures patients, family members and guests are treated with kindness and respect.
• Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED