Facilities Operations Support Assistant Student Worker (FWS/NFWS)

Grand Canyon University•Phoenix, AZ

About The Position

Grand Canyon University is seeking a student worker to support the mission of the University through its Facilities department. The role manages and responds to maintenance requests and work orders, serving as a front-line customer service representative and the primary telephone responder for general and emergency calls to the department. It coordinates with facility managers, maintenance teams, contractors, and vendors to support timely and accurate completion of work, and creates and updates work orders in the Computerized Maintenance Management System (CMMS). The position also compiles and organizes current and historical work-order data in spreadsheets to support analysis and integration with a Large Language Model (LLM), and conducts data collection in the field. The position additionally identifies and records asset attributes and unit information, collects and organizes asset photographs and cataloging features, and enters clean, consistent, accurate data into the CMMS or Work Management System. Applicants must be enrolled at GCU as a full-time student in a bachelor’s or master’s program, maintain the required GPA for their program, and remain in good financial and academic (SAP) standing. The role requires the ability to move and lift up to 50 pounds, work on a ladder, and use small hand tools. The student worker must be available to work over the summer. Pay is minimum wage; the anticipated end date is June 30, 2027.

Requirements

Must be enrolled at Grand Canyon University as a full-time student in a bachelor’s or master’s program.
Bachelor’s students must maintain a 2.0 GPA; master’s students must maintain a 3.0 GPA.
Must maintain good financial and academic (SAP) standing with the University.
Must be able to work over the summer.
Strong organizational and communication skills.
Proficiency with spreadsheets such as Microsoft Excel or Google Sheets.
Ability to prioritize tasks in a fast-paced, service-oriented environment.
Detail-oriented, with a commitment to data accuracy and process improvement.
Experience working with Artificial Intelligence LLMs.
Must be able to move and lift up to 50 pounds.
Experience working with and on a ladder.
Experience working with small hand tools.
Note-taking ability.
Attention to detail and safety.

Nice To Haves

Experience with a Computerized Maintenance Management System (CMMS) is preferred.

Responsibilities

Serve as the main point of contact for maintenance requests and inquiries from students, employees, and contractors.
Answer, screen, and route incoming calls professionally and accurately, including general and emergency calls.
Create, input, and update work orders in the CMMS.
Monitor open work orders and follow up to support timely resolution.
Coordinate work with maintenance personnel, facility managers, contractors, and external vendors.
Identify, locate, and record asset attributes and unit information.
Collect and organize asset photographs and identify relevant features for cataloging.
Ensure data is clean, consistent, and accurate for entry into the CMMS.
Input asset data into the Work Management System.
Compile and organize current and historical work-order data in structured spreadsheet formats to support analysis and LLM integration.
Perform field data collection.
Perform other duties as assigned.