Facilities Operations Leader

Stitch Fix•Lithia Springs, GA

4d•$71,300 - $95,000

About The Position

The Facilities Operations Leader directs maintenance and facilities operations across a Stitch Fix fulfillment center, ensuring equipment reliability, operational uptime, infrastructure readiness, business continuity, and a safe working environment. The role works closely with Operations, Safety, Supply Chain, cross-functional leaders, and external vendors to support fulfillment center performance, continuous improvement, and the development of a high-performing maintenance team. The position oversees maintenance, automation, and facility operations; prioritizes resources and vendor relationships; manages vendor contracts and spending; and uses operational and maintenance data to improve reliability and decision-making. It also leads equipment performance initiatives, preventative maintenance planning, spare-parts management, and technician training. The role includes availability for, or delegation of, weekend and after-hours on-call support. Day-to-day work includes administering the network computerized maintenance management system (CMMS), analyzing equipment and operational data, using AI-enabled tools, learning and applying new technologies and automation tools, and leveraging predictive maintenance methods such as infrared thermography, vibration analysis, and ultrasonic detection.

Requirements

Previous leadership or supervisory experience in a maintenance, facilities, engineering, manufacturing, distribution, or warehouse environment.
Experience leading teams in a fast-paced operational setting with a strong focus on safety, reliability, and performance.
Knowledge of preventative maintenance programs, equipment reliability, and facilities operations.
Experience managing multiple priorities, projects, and operational issues simultaneously.
Strong problem-solving, communication, coaching, and collaboration skills.
Experience working with contractors, vendors, and external service providers.
Ability to analyze operational data and use insights to drive business decisions.
Proficiency with maintenance systems, reporting tools, and Google Workspace applications.

Nice To Haves

Bachelor’s degree in Engineering, Facilities Management, Industrial Technology, or a related field, or an equivalent combination of education and experience.
Experience leading maintenance operations in a fulfillment center, distribution center, manufacturing facility, or highly automated environment.
Experience with computerized maintenance management systems (CMMS), enterprise asset management (EAM) platforms, or related technologies.
Knowledge of material handling equipment, conveyors, HVAC systems, electrical systems, or automated warehouse technologies.
Experience supporting continuous improvement, reliability-centered maintenance, or Lean operational initiatives.
Professional certifications related to facilities, maintenance, engineering, safety, or project management.

Responsibilities

Develop a culture of safety and maintenance excellence within the facilities and maintenance team.
Oversee maintenance, automation, and facility operations to ensure equipment reliability, infrastructure readiness, and business continuity.
Prioritize maintenance resources, vendor management, and operational needs to balance safety, service, cost, and productivity goals.
Provide strategic oversight of third-party vendor partnerships, ensuring adherence to contractual obligations, service-level agreements, and operational standards.
Manage vendor spending against budget, evaluate performance metrics, and partner with vendors to optimize cost, service quality, and operational effectiveness.
Partner with Operations, Safety, and cross-functional leaders to resolve complex issues, improve processes, and support fulfillment center performance.
Use root cause analysis and data to solve problems, identify trends, improve reliability, and drive continuous improvement initiatives.
Lead a cross-functional equipment performance team to improve productivity and eliminate waste in automated processes.
Create preventative maintenance plans and audit task completion to ensure equipment reliability.
Manage a spare parts and supplies system, using data and risk evaluation to optimize local inventories.
Manage service vendors and negotiate equipment service contracts.
Implement a technical skills development program for technicians and provide on-the-job training and coaching.
Be available for, or delegate, weekend and after-hours on-call support.
Manage and administer the network CMMS to prioritize work, monitor performance, manage spare parts, and support decision-making.
Analyze equipment, maintenance, and operational data to identify trends, improve reliability, and support continuous improvement.
Use AI-enabled tools and technology to improve communication, planning, problem-solving, and operational efficiency.
Learn and apply new technologies, systems, and automation tools that support fulfillment center operations and facilities management.
Leverage predictive maintenance methods and analytics, including infrared thermography, vibration analysis, and ultrasonic detection.