Facilities Operations Leader

Stitch Fix • Lithia Springs, GA

4d

About The Position

The Facilities Operations Leader oversees maintenance and facilities operations at a Stitch Fix fulfillment center, ensuring equipment reliability, operational uptime, infrastructure readiness, business continuity, and a safe working environment. The role partners with Operations, Safety, Supply Chain, cross-functional leaders, and external vendors to support fulfillment performance, resolve complex issues, and drive continuous improvement.

The leader manages maintenance resources, vendor relationships and spend, preventative maintenance, spare parts and supplies, and equipment service contracts. They lead a cross-functional equipment performance team, develop technicians through skills training, coaching, and on-the-job support, and use operational data and root cause analysis to improve reliability and productivity. The role also administers the network CMMS and applies predictive maintenance methods and AI-enabled tools. Weekend and after-hours on-call support must be provided or delegated.

Requirements

• Previous leadership or supervisory experience in a maintenance, facilities, engineering, manufacturing, distribution, or warehouse environment.
• Experience leading teams in a fast-paced operational setting with a strong focus on safety, reliability, and performance.
• Knowledge of preventative maintenance programs, equipment reliability, and facilities operations.
• Ability to manage multiple priorities, projects, and operational issues simultaneously.
• Strong problem-solving, communication, coaching, and collaboration skills.
• Experience working with contractors, vendors, and external service providers.
• Ability to analyze operational data and use insights to drive business decisions.
• Proficiency with maintenance systems, reporting tools, and Google Workspace applications.

Nice To Haves

• Bachelor’s degree in Engineering, Facilities Management, Industrial Technology, or a related field, or an equivalent combination of education and experience.
• Experience leading maintenance operations in a fulfillment center, distribution center, manufacturing facility, or highly automated environment.
• Experience with CMMS, enterprise asset management (EAM) platforms, or related technologies.
• Knowledge of material handling equipment, conveyors, HVAC systems, electrical systems, or automated warehouse technologies.
• Experience supporting continuous improvement, reliability-centered maintenance, or Lean operational initiatives.
• Professional certifications related to facilities, maintenance, engineering, safety, or project management.

Responsibilities

• Develop a culture of safety and maintenance excellence within the facilities and maintenance team.
• Oversee maintenance, automation, and facility operations to ensure equipment reliability, infrastructure readiness, and business continuity.
• Prioritize maintenance resources, vendor management, and operational needs to balance safety, service, cost, and productivity goals.
• Provide strategic oversight of third-party vendor partnerships and ensure compliance with contractual obligations, service-level agreements, and operational standards.
• Manage vendor spending against budget, evaluate performance metrics, and work with vendors to optimize cost, service quality, and operational effectiveness.
• Partner with Operations, Safety, and cross-functional leaders to resolve complex issues, improve processes, and support fulfillment center performance.
• Use root cause analysis and data to solve problems, identify trends, improve reliability, and drive continuous improvement.
• Lead a cross-functional equipment performance team to improve productivity and eliminate waste in automated processes.
• Create preventative maintenance plans and audit task completion.
• Manage a data- and risk-informed spare parts and supplies system to optimize local inventories.
• Manage service vendors and negotiate equipment service contracts.
• Implement a technical skills development program for technicians.
• Provide on-the-job training and coaching to support team development and growth.
• Provide or delegate weekend and after-hours on-call support.
• Manage and administer the network computerized maintenance management system (CMMS) to prioritize work, monitor performance, manage spare parts, and inform decisions.
• Analyze equipment, maintenance, and operational data to identify trends, improve reliability, and support continuous improvement.
• Use AI-enabled tools and technology to improve communication, planning, problem-solving, and operational efficiency.
• Learn and apply technologies, systems, and automation tools that support fulfillment center operations and facilities management.
• Use predictive maintenance methods and analytics, including infrared thermography, vibration analysis, and ultrasonic detection.

Benefits

• Competitive salary
• Equity and eligibility for new-hire and ongoing restricted stock unit grants, depending on employee and company performance
• Medical benefits
• Dental benefits
• Vision benefits
• Other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed