Facilities Operations Associate

Whoop•Boston, MA

1d•Onsite

About The Position

WHOOP is hiring a Facilities Operations Associate to support the day-to-day operations of its Boston headquarters. The role helps maintain a safe, efficient, and high-performing workplace that reflects WHOOP’s culture. As part of the Facilities team, the associate partners closely with the Workplace Experience team to provide a high-quality in-office experience and support the operational needs of a growing organization. The position involves coordinating maintenance and vendors, supporting office and event setups, conducting walkthroughs, completing routine maintenance, maintaining operational records, and assisting with mail and package delivery. The role is based in WHOOP’s Boston office, and the successful candidate must be prepared to relocate if necessary. The position is full-time, with a U.S. base salary range of $50,000–$90,000, plus benefits and an equity package.

Requirements

1–3 years of experience in facilities, office operations, hospitality, or a related field.
Basic knowledge of building operations, regulations, and construction trades, including HVAC, electrical, plumbing, and fire/life safety.
Strong organizational skills, attention to detail, and the ability to manage multiple tasks through to completion.
Effective communication skills and ability to collaborate with internal and external teams.
Comfort working in a fast-paced, in-person environment.
Availability to work outside core business hours when needed.
Ability to work independently and collaboratively across teams.
Commitment to embracing and using AI tools in day-to-day tasks while ensuring AI-assisted work meets the same high-quality standards as personal contributions.
Must be prepared to work from the Boston, MA office and relocate if necessary.

Responsibilities

Support daily facilities operations, manage incoming maintenance requests, and assist with ticket triage to ensure timely resolution.
Assist with procurement and coordination of external vendors to maintain office functionality, cleanliness, and safety standards.
Arrange office furniture setups and support internal and external event setups and meeting logistics.
Conduct routine walkthroughs to identify maintenance needs and support preventative upkeep.
Partner with cross-functional teams to address workplace needs and improve the employee experience.
Maintain organized systems, documentation, and reporting related to facilities operations.
Perform routine maintenance and address facility issues, including repairs, inspections, equipment upkeep, carpentry, simple plumbing, painting, moving boxes, furniture, and supplies, small-scale office reconfigurations, and building preventative maintenance.
Assist with shipping and receiving, including daily delivery of office mail and packages.