Facilities Manager

JLL•Franklin, TN

14h•Onsite

About The Position

As a Facility Manager at JLL, you'll serve as the strategic leader responsible for the onsite client relationship, operational excellence, and seamless functioning of assets under your care. This role demands a versatile professional who can balance technical facility knowledge with strong relationship management, ensuring that buildings operate at peak performance while delivering exceptional experiences for occupants and stakeholders. You'll oversee all aspects of facility operations—from mechanical systems and vendor management to budgeting and compliance—while fostering a culture where safety, sustainability, and service excellence are paramount. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and as a Facility Manager, you'll be instrumental in translating this vision into tangible outcomes through proactive facility stewardship. Your leadership will directly impact the quality of work environments, operational efficiency, and the overall value our clients derive from their real estate investments. This position requires someone who thrives in dynamic environments, embraces more innovative ways of working, and can adapt quickly to evolving client needs while maintaining operational consistency and reliability.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
Minimum 5 years of progressive facilities management experience in commercial real estate, corporate facilities, or institutional environments
Strong working knowledge of building mechanical, electrical, and plumbing systems, along with understanding of HVAC controls and building automation systems
Demonstrated experience managing facility budgets, vendor contracts, and capital improvement projects with proven ability to deliver results within financial parameters
Solid understanding of applicable building codes, safety regulations, environmental compliance requirements, and industry standards
Excellent communication and interpersonal skills with ability to build relationships with clients, vendors, contractors, and internal stakeholders at all organizational levels
Proficiency with computerized maintenance management systems (CMMS), Microsoft Office Suite, and facility management software platforms
Valid driver's license and ability to travel between multiple properties or work sites as required by portfolio assignment

Nice To Haves

Professional certifications such as Certified Facility Manager (CFM), Facilities Management Professional (FMP), or equivalent industry credentials
Experience with LEED operations, energy management, sustainability programs, or green building practices
Project management certification (PMP) or demonstrated experience leading complex facility improvement initiatives from conception through completion
Background in capital planning, space planning, or real estate portfolio optimization
Experience managing facilities within specific industries such as healthcare, technology, financial services, or life sciences
Knowledge of Six Sigma, Lean methodologies, or other continuous improvement frameworks applied to facility operations
Familiarity with IoT technologies, smart building systems, and data analytics tools that enhance facility performance and predictive maintenance capabilities

Responsibilities

Lead all facility operations activities including HVAC, electrical, plumbing, life safety systems, and building automation to ensure optimal performance and minimal downtime
Develop and manage facility budgets, track expenditures, forecast operational needs, and identify cost-saving opportunities while maintaining service quality standards
Coordinate and oversee vendor and contractor relationships, including procurement, performance monitoring, contract compliance, and quality assurance of delivered services
Conduct regular facility inspections and audits to identify maintenance needs, safety concerns, and opportunities for operational improvements or system upgrades
Ensure full compliance with local, state, and federal regulations including building codes, environmental standards, OSHA requirements, and industry-specific guidelines
Respond to facility emergencies, coordinate urgent repairs, and implement business continuity measures to minimize disruption to building operations and occupant activities
Collaborate with cross-functional teams including property management, engineering, client services, and finance to align facility operations with broader strategic objectives
Prepare comprehensive reports and presentations for clients and stakeholders detailing facility performance metrics, project updates, budget status, and strategic recommendations
Champion sustainability initiatives and implement best practices that reduce environmental impact, enhance energy efficiency, and support clients' ESG goals