Facilities Manager (Boston)

USHG • Boston, MA

7d • $75,000 - $85,000 • Hybrid

About The Position

The Facilities Manager will drive best practices for sustaining safe and well-maintained restaurants across the USHG portfolio. You will ensure all maintenance and capital improvement tasks are of high quality and timely execution. You are a self-starter and are able to operate autonomously. This role is 20% hands-on and 80% working with Facilities Vendor Partners. You will routinely interface directly with operational staff to understand priorities, and plan for immediate and future needs. The Facilities Manager will spend their time between our restaurants in Boston and Detroit, with travel expenses paid for by the company. You will be based in Boston and travel to Detroit on a quarterly basis.

Requirements

• 2-3 years of Facilities Management experience or equivalent construction project management/trade experience
• Ability to lift 50 lb and work in tight places
• Ability to perform light maintenance repairs
• Computer knowledge/ Microsoft Office
• Diplomatic communication skills with a high level of integrity
• Proficient knowledge of systems and processes in operations
• Ability to demonstrate discretion and leadership in complex employee relations matters
• Ability to embody, teach, and inspire our USHG Beliefs

Nice To Haves

• Previous experience in trades such as plumbing, carpentry, electrical or handywork is strongly preferred
• Prior management experience is a plus. Must excel at all points of management: Planning, Organizing, Directing, and Controlling

Responsibilities

• Consistently support a culture of Enlightened Hospitality
• Responsible for supporting on site operations teams with facilities upkeep and improvements to maintain safe and efficient restaurants
• Perform maintenance tasks such as painting, patching, small plumbing and HVAC repairs, carpentry repairs
• Review locations proactively to identify current and future maintenance needs before they become emergencies
• Manage capital improvement projects through understanding operational needs, soliciting multiple vendor quotes, selecting qualified bidder and overseeing execution of work
• Ensure facilities are in code and regulatory compliance with local agencies
• Monitor vendor and contractor performance at each USHG location ensuring prompt service intervals, quality of work, and timely invoice processing
• Communicate with operations staff for in-house maintenance issues and communicate with contracted service and repair companies for repairs
• Perform maintenance tasks as needed throughout the businesses
• Maintain positive working relationships with all operational staff and their leadership structure at each USHG restaurant
• Provide on-site support for internal operators or external vendors as needed. This may include off-hours or weekend visits and communications for emergency situations

Benefits

• Competitive pay and bonus potential: Annual compensation of $75,000 - $85,000, plus eligibility for a performance-based bonus, with consideration for your experience and impact. Travel expenses such as hotel, dining stipend, etc. will be paid for by the company
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Hospitality perks: Annual dining credit and a 51% dining discount across the entire USHG family of restaurants
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed