Facilities Manager /Lead Maintenance Technician

Dunkin' • Pittsburgh, PA

1d • Hybrid

About The Position

Heartland Restaurant Group (HRG), a growing Dunkin' franchisee, is seeking an experienced Facilities Manager / Lead Maintenance Technician. This is a hands-on leadership role responsible for overseeing daily operations of the Facilities Department, managing vendor relationships, and actively performing repairs and troubleshooting equipment. The ideal candidate will lead the department and work in the field, setting standards for quality, productivity, and customer service.

Requirements

• 5+ years of commercial facilities, restaurant maintenance, or building maintenance experience.
• Previous leadership or supervisory experience managing maintenance technicians.
• Strong hands-on experience with HVAC, plumbing, electrical, restaurant equipment, carpentry, drywall, painting, and general building maintenance.
• Strong troubleshooting, organizational, communication, and leadership skills.
• Comfortable working with tools daily while also managing people, vendors, budgets, and projects.
• Ability to lift up to 50 pounds and perform the physical demands of the position.

Nice To Haves

• Experience with maintenance management software (CMMS) or similar software is a plus.

Responsibilities

• Oversee the day-to-day operations of the Facilities Department across all restaurant locations.
• Lead, coach, schedule, and develop Facilities Technicians.
• Prioritize work orders, preventative maintenance, emergency repairs, and capital projects.
• Develop department goals, procedures, and maintenance standards.
• Recruit, train, mentor, and evaluate Facilities team members.
• Act as the department’s senior technician by working alongside the team in the field each day.
• Perform advanced troubleshooting and repairs on restaurant equipment and building systems.
• Lead by example through hands-on involvement in repairs and emergency service calls.
• Assist technicians with difficult repairs and provide technical guidance and training.
• Ensure repairs are completed safely, efficiently, and to HRG quality standards.
• Oversee and actively participate in the repair and maintenance of HVAC systems, restaurant equipment, plumbing, electrical systems, carpentry, drywall and painting, flooring and ceiling systems, exterior building maintenance, preventative maintenance programs, and emergency building repairs and board-up services.
• Manage outside contractors and service providers.
• Obtain bids, negotiate pricing, and monitor project performance.
• Hold vendors accountable for workmanship, safety, warranties, and project schedules.
• Build strong relationships with preferred vendors and suppliers.
• Ensure compliance with all local, state, and federal regulations.
• Conduct facility inspections and identify opportunities for improvement.
• Manage department budgets, repair expenses, and capital project costs.
• Maintain maintenance records, warranties, inspections, and project documentation.
• Recommend cost-saving initiatives while maintaining high-quality standards.

Benefits

• Competitive salary
• Company vehicle
• Medical, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Professional development and technical training
• Career advancement opportunities
• A collaborative leadership team
• The opportunity to lead a growing Facilities Department while continuing to work as a skilled technician

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed