Facilities Management Dispatcher/Office Coordinator
About The Position
This position manages and coordinates all facility maintenance requests by receiving calls, creating and assigning work orders to technicians, tracking progress, and maintaining communication with all parties involved. Key responsibilities include prioritizing maintenance based on urgency, monitoring automated systems for alarms like HVAC and electrical issues, coordinating emergency responses, and performing administrative tasks to ensure efficient and seamless facility operations. Support campus-wide events requiring facilities coverage (commencement, reunion, student move-in) and respond to ad-hoc weekend dispatch needs as assigned. The role requires strong communication, multitasking, decision-making skills, and proficiency with computerized maintenance management systems (CMMS) or dispatch software. They report to Sr. Manager of Facilities Financial and Administrative Services.
Requirements
- High School diploma or GED required
- 1 - 3 years of experience in dispatch service is preferred
- Candidates must be legally authorized to work in the United States without employer’s sponsorship now or in the future
Nice To Haves
- Associates or Bachelor degree Preferred
- Bilingual in Spanish and English is preferred
- Experience in maintenance industry strongly preferred
- Experience in higher education setting preferred
- Ability to manage multiple tasks simultaneously and prioritize effectively, especially in high-pressure situations.
- Strong attention to details and high interpersonal skills.
- Strong analytical and decision-making skills to determine the proper course of action for various issues.
- Familiarity with work order management system (TMA or similar) and project management system (ProCore or similar) preferred.
- Strong leadership skills and a collaborative, service-oriented approach to work.
- Excellent communication and interpersonal skills for engagement with a variety of constituencies.
Responsibilities
- Manages and coordinates all facility maintenance requests by receiving calls, creating and assigning work orders to technicians, tracking progress, and maintaining communication with all parties involved.
- Prioritizes maintenance based on urgency.
- Monitors automated systems for alarms like HVAC and electrical issues.
- Coordinates emergency responses.
- Performs administrative tasks to ensure efficient and seamless facility operations.
- Supports campus-wide events requiring facilities coverage (commencement, reunion, student move-in).
- Responds to ad-hoc weekend dispatch needs as assigned.
Benefits
- Not eligible for benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
