Facilities Maintenance Technician 2

Westgate Resorts•Mesa, AZ

3d•Onsite

About The Position

As the Facilities Maintenance Technician 2, you will help maintain and repair resort systems while delivering exceptional guest experiences. This role involves performing engineering projects, responding to guest calls and blitzes, and conducting preventive maintenance as directed by resort management. You will troubleshoot and repair plumbing, electrical components, appliances, and household fixtures. Understanding HVAC systems for basic preventive maintenance and diagnostics is also part of the role. Additionally, you will repair interior and exterior walls, wall coverings, ceilings, and various flooring materials like tiles, grout, vinyl, and carpet. Responsibilities extend to working with pools, spas, and water features, including chemical balancing and cleaning. Active participation in procurement and inventory processes is expected to ensure the availability of necessary materials and tools. You will operate resort operations devices and software effectively, communicate professionally via various channels, and perform other maintenance and cleaning tasks as required. Safe operation of tools, ladders, scaffolding, lifts, and appropriate PPE is essential, along with adherence to safety guidelines and hazard recognition. Communicating and interpreting guest needs through positive interactions is key to resolution, as is adhering to all company policies and representing the company professionally.

Requirements

Minimum of 1 to 3 years of hands-on experience in trades and maintenance within a resort or commercial environment.
Universal EPA certification is required.
Proficiency in reading, writing, and conversing in English is required.
Must have and maintain a valid driver’s license.
Must regularly lift and/or move, push and/or pull up to 50+ pounds.
Availability to work weekends and holidays as needed.
Must be at least 18 years old.
Must be self-motivated, detail-oriented, and able to work with enthusiasm and focus.
Strong communication skills required to excel in interactions with guests and colleagues.
Ability to be versatile, work well under pressure, and meet deadlines.
Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Nice To Haves

CPO (Certified Pool Operator) license is preferred but not required.

Responsibilities

Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
Troubleshoot plumbing issues, make repairs, and replace fixtures and piping as needed.
Diagnose, replace, and repair minor electrical components such as receptacles and ballasts.
Troubleshoot and repair appliances and household fixtures.
Understand HVAC systems and perform basic preventive maintenance and diagnostics.
Repair interior and exterior walls, wall coverings, and ceilings, including texturing, painting, and caulking.
Repair or replace tiles, grout, vinyl, and carpet as required.
Work with pools, spas, and water features, including chemical balancing and cleaning tasks.
Participate actively in procurement and inventory processes to ensure materials and tools are available for work.
Operate resort operations devices and software effectively (HotSOS and other applicable systems).
Communicate professionally through radios, phones, emails, and verbal interactions.
Perform maintenance and cleaning tasks as required by resort management.
Safely use hand tools, power tools, and battery-powered tools required for the job.
Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment).
Follow safety guidelines and practices.
Recognize and identify potential safety hazards on the property.
Communicate and interpret guest needs through positive interactions toward resolution.
Adhere to all CFI/Westgate Resorts policies and procedures.
Always represent Westgate Resorts professionally through appearance, attire, and behavior.
Perform other tasks as assigned by resort operations leadership.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact