Facilities & Maintenance Manager

Museum of Ice Cream • Boston, MA

9d • $77,500 - $95,000 • Onsite

About The Position

The Facilities and Maintenance Manager plays a key role in overseeing all facility-related operations and routine maintenance at the Museum of Ice Cream, ensuring that the museum building, mobile food trucks, warehouses, and pop-up structures are safe, well-maintained, and efficient. This role is responsible for preserving infrastructure quality, optimizing space and equipment usage, and managing operating costs within set guidelines. Additionally, the Facilities and Maintenance Manager ensures that all operations adhere to brand and industry standards, comply with health and food safety regulations, and align with the organization's values as defined by the General Manager and Operations Leadership Team.
The role also involves supervising Facilities team members and assisting in training the Service Team, ensuring high standards of facility upkeep and enabling guest-facing teams to deliver seamless and exceptional experiences. In fulfilling your roles and responsibilities as a manager, it is also expected that you uphold and model our culture, values, and standards of conduct.

Requirements

• 2+ years of facilities experience in technical/engineering operations, including team coordination.
• Comfortable assisting with heavy equipment handling.
• Ability to read and collaborate on projects designed with industry standard software and tools (i.e. CAD, 3D printing).
• Basic understanding of accounting and finance principles.
• Excellent verbal and written communication skills (Bilingual a plus!)

Nice To Haves

• Knowledge of basic accounting and finance principles
• Good analytical/critical thinking

Responsibilities

• Identify, diagnose, and address day-to-day maintenance repairs & issues involving museum assets including electrical, plumbing, construction and other miscellaneous equipment
• Develop a plan for ongoing maintenance and improvement in building management, including recurring or common issues
• Ensure 100% compliance with health and safety laws & provisions
• Provide daily reports with detailed plan of action
• Document and provide visibility to the Director of Facilities of damage or issues with the site or facilities
• Participate and support management of special projects as required to improve the museum and its facilities
• Create and maintain an active database of vendors and contractors necessary for day-to-day operations, building repairs & facilities improvements
• Relationship management of all vendors + contractors including contract negotiation for projects and timely & accurate invoicing
• Act as liaison and maintain a healthy partnership with contractors and management while managing and ensuring timely completion of all contracted work
• Operates, maintains and safeguards the technical assets of the Museum, including supervising the use of lighting, sound, communications equipment, and the use and maintenance of stage facilities
• Assists with the preparation and control of production budgets
• Coordinate receiving, packing & unpacking, handling, exhibition, organization, and storage of various elements
• Maintaining full inventory of tools and tool carts for resets and installations; maintaining necessary inventory and orders specialized supplies to suit the needs of the Clean Team and special projects
• Communicate all physical changes to Facilities and Production leadership for visibility and approvals in order to keep all units uniform.
• Support the hiring of Facilities & Maintenance and Service Team members
• Provide additional "on the floor" supervision during installation periods
• Identifying, owning and managing opportunities for continuous improvement
• Provide support and leadership presence at Museum across all dayparts and weekends as needed, including as a Manager on Duty as needed
• Provide on-site coordination for delivery shifts, including weekends as needed
• Completing & filing daily reports and maintaining building inspections
• Completing maintenance and preventative maintenance tickets quickly and on time throughout daily operations and any designated ‘Reset’ days
• Support and install seasonal creative elements as required for the museum in coordination with the Production team
• Coordinate with Director of Facilities in preparing the space for monthly building inspections

Benefits

• Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)
• Unlimited ice cream
• Competitive Pay
• Ability to advance within the organization
• 16 free museum tickets per year for friends and family, with free entry for self
• 50% off retail products
• Vision, dental, and healthcare benefits
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed