Facilities & Maintenance Manager

ABM•Costa Mesa, CA

About The Position

Deliver day-to-day operational support and maintenance for the physical plant and infrastructure. Perform routine inspections and assessments of mechanical, electrical, and plumbing (MEP) systems to identify issues before failure occurs. Execute corrective maintenance and minor repairs, including: HVAC: Filter replacements, belt and motor servicing, thermostat adjustments, and basic troubleshooting. Plumbing: Fixture replacement, leak resolution, clogged drain clearing, and valve servicing. Electrical: Lamp and ballast replacements, outlet/switch repairs, breaker resets, and lighting system upkeep. Building Interior: Patch and paint, door hardware, flooring repairs, cabinetry, and general carpentry. Conduct rooftop inspections and monitor mechanical units for signs of wear, debris, or damage. Provide support for operations, including furniture moves, event setup/breakdown, and minor adjustments as requested. Implement or support a structured preventive maintenance (PM) program to extend equipment life, reduce system downtime, and improve building performance. Review and utilize existing equipment and service data. Develop or enhance a preventive maintenance schedule based on manufacturer specifications, site conditions, and seasonal priorities. Execute PM tasks on a routine basis and document completion details. Identify deferred maintenance or capital needs for planning purposes. Support the tagging and documentation of all major assets to facilitate PM tracking and long-term planning. Manage daily maintenance requests and task assignments through the existing ticketing platform, Freshworks, or another mutually agreed-upon system. Monitor the work order queue, assign tasks, and ensure timely response and resolution. Document all work performed with detailed notes on labor hours, materials used, and any follow-up actions needed. Prioritize work based on safety, operational impact, and urgency. Provide regular updates on ticket trends, open work orders, and performance. Coordinate and oversee third-party vendors when repairs or services fall outside the in-house maintenance scope or licensing requirements. Assess and escalate issues that require subcontractor involvement. Coordinate vendor scheduling, access, and scope of work execution. Verify vendor performance, confirm completion, and document outcomes. Maintain a vendor log with dates of service, scope performed, and relevant costs or warranties. Uphold a high standard of workplace safety and regulatory compliance. Maintain a clean, safe, and hazard-free environment across all areas of responsibility. Adhere to OSHA requirements and internal safety protocols. Support compliance with applicable building codes, fire/life safety requirements, and environmental regulations. Collaborate with third-party partners to ensure a safe environment, especially in high-traffic or high-risk areas. Act as the primary point of contact for all facilities-related issues. Participate in regular check-ins or scheduled review meetings with leadership. Prepare monthly service reports summarizing work order activity, PM completion, vendor coordination, and any recommended improvements. Respond promptly to requests and provide clear communication regarding the status of repairs, vendor activities, and any disruptions to operations. Respond promptly to urgent and emergency maintenance issues during operating hours. Establish response protocols and assist in vendor dispatch and escalation procedures for after-hours or critical events when required. Measure and report service performance regularly to ensure alignment with expectations. Metrics may include average work order response and resolution time, preventive maintenance completion rate, vendor performance reviews, and satisfaction and issue closure.

Requirements

Proven experience in facilities maintenance and management.
Knowledge of HVAC, plumbing, electrical, and general carpentry.
Ability to perform routine inspections and identify potential issues.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
Familiarity with OSHA requirements and safety protocols.
Experience with preventive maintenance programs and work order management systems.
Ability to coordinate and oversee third-party vendors.
Strong organizational skills and ability to prioritize tasks based on safety and operational impact.

Responsibilities

Deliver day-to-day operational support and maintenance for the physical plant and infrastructure.
Perform routine inspections and assessments of mechanical, electrical, and plumbing (MEP) systems.
Execute corrective maintenance and minor repairs (HVAC, Plumbing, Electrical, Building Interior).
Conduct rooftop inspections and monitor mechanical units.
Provide support for operations, including furniture moves, event setup/breakdown.
Implement or support a structured preventive maintenance (PM) program.
Develop or enhance a preventive maintenance schedule.
Execute PM tasks and document completion details.
Identify deferred maintenance or capital needs.
Support the tagging and documentation of all major assets.
Manage daily maintenance requests and task assignments through the ticketing platform.
Monitor the work order queue, assign tasks, and ensure timely response and resolution.
Document all work performed with detailed notes.
Prioritize work based on safety, operational impact, and urgency.
Provide regular updates on ticket trends, open work orders, and performance.
Coordinate and oversee third-party vendors.
Assess and escalate issues that require subcontractor involvement.
Coordinate vendor scheduling, access, and scope of work execution.
Verify vendor performance, confirm completion, and document outcomes.
Maintain a vendor log.
Uphold a high standard of workplace safety and regulatory compliance.
Maintain a clean, safe, and hazard-free environment.
Adhere to OSHA requirements and internal safety protocols.
Support compliance with applicable building codes, fire/life safety requirements, and environmental regulations.
Collaborate with third-party partners to ensure a safe environment.
Act as the primary point of contact for all facilities-related issues.
Participate in regular check-ins or scheduled review meetings with leadership.
Prepare monthly service reports.
Respond promptly to requests and provide clear communication.
Respond promptly to urgent and emergency maintenance issues.
Establish response protocols and assist in vendor dispatch and escalation procedures for after-hours or critical events.
Measure and report service performance regularly.