Facilities Maintenance Coordinator
About The Position
Upstream Rehabilitation is looking for a Facilities Maintenance Coordinator to join our team! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. The Role: Join the Upstream Rehabilitation team where your work makes a meaningful impact every day! As a Facilities Maintenance Coordinator, you will support maintenance operations across multiple clinic locations, serving as a central point of contact for service requests, vendor coordination, and issue resolution. In this fully remote role, you will help ensure our clinics operate smoothly so our clinicians can focus on patient care. Sitting within our Facilities Department and reporting to our Facilities Maintenance Manager, you will utilize organizational, communication and problem-solving skills to manage a high volume of maintenance tickets, ensure timely resolution and support operational continuity across multiple clinics and time zones. Your work will uphold and support the mission, vision, and values of Upstream Rehabilitation and all affiliated entities.
Requirements
- High school diploma.
- 2+ years of experience in facilities coordination, maintenance operations, or a related field
- Experience managing service requests or working in a fast-paced, high-volume environment preferred
- Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively
- Comfortable working in a remote environment and supporting multiple locations
- Proficiency with Microsoft Office.
Nice To Haves
- Associate or bachelor’s degree.
- Experience coordinating vendors and managing costs.
- Experience with ticketing or facilities management systems (e.g., PropertyWorks, Built, or similar).
Responsibilities
- Manage and prioritize maintenance requests, ensuring timely resolution and follow-up across multiple clinic locations.
- Serve as the primary point of contact for facilities-related issues, providing initial troubleshooting and coordinating next steps.
- Schedule and oversee third-party vendors, including obtaining quotes and ensuring cost-effective service delivery.
- Coordinate with landlords, property managers, and internal teams to resolve facility needs and urgent issues.
- Monitor ticket queues across time zones and route requests to appropriate teams as needed.
- Track invoices, expenses, and maintenance records while maintaining organized documentation.
- Support preventative maintenance activities and ensure compliance with safety standards.
- Communicate updates on maintenance requests and projects to stakeholders.
- Contribute to process improvements and support a high level of customer service across clinics.
- Other projects and duties as assigned.
Benefits
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
