Facilities & Housing Portfolio Supervisor

BRIDGES TO CHANGE INC•Portland, OR

4d•Onsite

About The Position

This full-time Housing Portfolio Supervisor oversees the safety, functionality, and operational efficiency of the organization’s housing sites. This role exercises independent judgment in managing site logistics, assessing operational needs, coordinating vendor relationships, maintaining communication with property owners, and ensuring compliance with applicable regulations. The Housing Portfolio Supervisor plays a key role in maintaining safe, functional, and well-supported environments across all properties through proactive planning, operational oversight, and effective resource coordination.

Requirements

Minimum of 1 year of experience in multifamily housing, apartment maintenance, facilities operations, property management, or housing operational leadership, required
Demonstrated experience with Oregon housing law, property management, or landlord tenant law, required
Valid driver’s license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge’s to Change’s auto liability policy requirements, required
Computer literacy, including proficiency with Word, Outlook, Excel, and ability to manage a work order system
Experience assessing, prioritizing, and triaging maintenance issues and coordinating appropriate responses
Experience managing operational logistics, including scheduling, inventory management, and vendor or contractor coordination
Familiarity with residential and/or housing maintenance processes and workflows
Familiarity with residential building systems, including plumbing, electrical, appliances, HVAC coordination, safety systems, and general facilities maintenance
Strong troubleshooting, problem-solving, and independent decision-making skills, with the ability to prioritize tasks and manage time effectively
Ability to lift up to 50 lbs. and perform physical tasks related to maintenance, setup, and delivery
Proven ability to collaborate with community partners to identify operational gaps and develop partnerships that strengthen systems and improve outcomes
Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety
Ability to maintain high professional standards in interactions with participants, staff, and community partners
Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness

Responsibilities

Exercise independent operational judgment to oversee and improve facilities and operational systems across the organization, assess and resolve complex maintenance and safety issues, coordinate vendors and resources, and ensure consistent, compliant operations, escalating high-impact or time-sensitive matters to senior leadership, as needed.
Manage recruiting, onboarding, training, development, retention, and performance management of assigned department staff, fostering a positive and productive work environment.
Oversee and administer the organization’s work-order system, including evaluating, prioritizing, and tracking maintenance requests to ensure timely and standards-aligned resolution.
Assess maintenance needs and determine appropriate courses of action, including coordination with third-party vendors and property owners.
Perform hands-on minor maintenance and troubleshooting as needed (fixture replacement, clogged drains, etc), while primarily managing and coordinating external contractors for complex maintenance and repair work.
Conduct and document routine safety and compliance inspections across all housing and office locations, ensuring adherence to local, state, and federal regulations.
Develop and implement seasonal preparedness plans, including winterization and severe weather protocols, for all facilities.
Participate in organizational safety committee, conduct regular site safety inspections, and implement improvements, as needed.
Maintain inventory of housing supplies and maintenance supplies, including purchasing, distributing and tracking usage, while adhering to operational budget.
Administer the organization’s vehicle program, including preventive maintenance scheduling, registration and usage compliance, and oversight of vendor contracts.
Negotiate and manage vendor relationships for facility services such as pest control and landscaping, ensuring service-level expectations are met and issues are addressed proactively.
Project manage the opening and closing of residential sites, including coordination of furniture and supply delivery, repair completion, vendor scheduling (moving companies, junk removal, cleaning crews), and property readiness assessments.
Interpret and apply lease agreements and site-specific operational requirements, serving as a liaison with property managers or landlords as needed.
Oversee the setup and closure of utility accounts and serve as the primary point of contact for service issues or disruptions.
Respond to urgent operational or maintenance issues, including adjusting work schedules or providing coverage outside of regular business hours as needed.
Provide recommendations to leadership to improve facility operations, cost efficiency, and vendor performance.
Promote cohesive cross-departmental communication and collaboration, reinforcing a culture of integration, shared accountability, and operational excellence.
Represent the organization with professionalism in interactions with stakeholders, community partners, funders, and external agencies, strengthening strategic relationships and advancing organizational interests.
Proactively identify participant, staff, compliance and operations risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow-through in alignment with organizational policies.
Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Benefits

11 Paid Holidays
5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday
Generous PTO policy and Sabbatical
Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
5% Retirement Match with no waiting period
Annual bonus program
Annual professional development allotment
Mileage reimbursement at federal rate for work related travel
Inclusive workplace culture
Bilingual wage differential