FACILITIES HELPDESK TECHNICIAN

Town Pump, Inc.•Butte, MT

58d•Onsite

About The Position

The Facilities Helpdesk Technician joins the Facilities Team at the Corporate Office and provides maintenance support across the company’s divisions, including Convenience Stores, Casinos, Car Washes, and the Corporate Office. The position handles service requests, provides remote troubleshooting, coordinates repairs and vendor services, and maintains work orders and documentation. The technician works regular Monday through Friday business hours when not assigned to on-call rotation and participates in a rotating seven-day on-call schedule, remaining available by phone during assigned rotations. The role also processes invoices and prepares administrative reports, and may complete special projects and other duties assigned by the Supervisor. The position requires a high school diploma or GED, a valid driver’s license with an acceptable driving record, and the ability to obtain a State of Montana DEQ Class B or higher Operator License within six months of hire.

Requirements

High school diploma or GED.
Valid driver's license with an acceptable driving record.
Ability to obtain a State of Montana DEQ Class B or higher Operator License within six months of hire.
Strong troubleshooting and problem-solving skills.
Excellent verbal communication and customer service skills.
Ability to prioritize multiple tasks and respond effectively in a fast-paced environment.
Ability to work independently and make sound decisions regarding maintenance issues and vendor dispatch.
Proficiency with Microsoft Office applications, word processing software, spreadsheet software, and internet and web-based applications.

Nice To Haves

One to three months of related experience and/or training, or an equivalent combination of education and experience.
Experience in facilities maintenance, dispatching, customer service, or technical support.

Responsibilities

Take facility maintenance calls and service requests from company divisions through phone and ticketing systems.
Provide remote technical troubleshooting and support to company locations.
Identify maintenance issues, recommend solutions, coordinate repairs, and order necessary parts.
Create, issue, update, and document work orders in the maintenance tracking system.
Troubleshoot fuel systems, car wash equipment, and deli equipment remotely; dispatch vendors when necessary.
Assist with remote diagnosis of plumbing, electrical, HVAC, and other facility maintenance issues, escalating issues and coordinating vendors as appropriate.
Manage and coordinate on-call service requests, including dispatching vendors for mechanical and electrical equipment.
Participate in a rotating seven-day on-call schedule and remain available by phone during assigned rotations.
Support daily call center operations and ticket management during regular Monday through Friday business hours when not on call.
Process invoices and prepare administrative reports for the Facilities department.
Complete special projects and other duties as assigned by the Supervisor.