FACILITIES DIRECTOR

Compass Group•Houston, TX

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA. ESFM self-performs 80% of all FM services provided to clients, with a portfolio including Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job Summary: The Facilities Director is responsible for the overall leadership, performance, and strategic direction of Integrated Facilities Management (IFM) services at a large, complex, multi-service site. This role ensures safe, compliant, and efficient operations while delivering exceptional client service, maintaining financial performance, and driving continuous improvement across all service lines. The role includes a dotted-line partnership with Dining & Catering Operations to ensure a seamless end-user experience.

Requirements

8–12+ years facilities experience
leadership in complex IFM environments
strong financial acumen
client-facing skills
safety knowledge

Responsibilities

Provide oversight of all IFM services including hard services, soft services, and workplace services. Ensure consistent execution of SOW, PM programs, and reactive services.
Drive operational consistency and service quality.
Serve as the primary client interface. Build strong stakeholder relationships. Lead weekly, monthly, and quarterly meetings. Manage escalations and ensure proactive communication.
Own P&L performance including budgeting, forecasting, and cost control. Drive cost savings and manage change orders. Ensure financial discipline and reporting accuracy.
Ensure compliance with all safety, regulatory, and contractual requirements. Lead incident investigations and promote a strong safety culture.
Lead and develop a high-performing team. Establish accountability, support hiring, and drive engagement and retention.
Manage vendor performance, enforce SLAs, and optimize vendor utilization and cost efficiency.
Ensure PM compliance, WO backlog control, and CMMS data integrity. Maintain asset registry and lifecycle planning.
Lead capital projects, MAC work, and process improvements. Drive innovation and standardization.
Partner with Dining & Catering leadership to align services and enhance user experience. Support event coordination and ensure operational alignment.