Facilities Coordinator, Call Operator

FERGUSON•Newport News, VA

2d•$20 - $27

About The Position

Ferguson is seeking a detail-oriented, customer-focused Facilities Coordinator to support building services, office operations, and reception. The role handles mail and packages, supply management, vendor coordination, and support for campus coffee and secure shredding programs. It also provides reception and phone coverage as needed, helping ensure visitors are welcomed, calls are answered, and daily operations run smoothly. The ideal candidate has strong communication and organizational skills, pays close attention to detail, and can manage multiple responsibilities while adapting to changing operational needs.

Requirements

Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Detail-oriented with strong problem-solving abilities.
Knowledge of safety regulations and compliance requirements.

Nice To Haves

Experience in facilities operations or a related field.
Proficiency in facilities management software and reporting tools.

Responsibilities

Receive, sort, and process incoming and outgoing mail and packages; track items, follow established procedures, and communicate promptly with customers about pickups and shipments.
Support campus coffee and secure shredding programs by conducting weekly audits, communicating with vendors, checking equipment, and maintaining adequate supplies.
Maintain office supplies in workrooms and designated storage areas, conduct routine inventory checks, and replenish supplies to meet established minimum stock levels.
Coordinate with external vendors and contractors to support office services and facility operations.
Maintain accurate facility records and prepare regular reports using facilities management software and other reporting tools.
Provide reception and phone coverage when the receptionist is absent or traffic increases.
Greet visitors and vendors, provide assistance, and ensure all security procedures are followed.
Answer calls to the main company phone line and lobby, direct callers to appropriate employees, and provide general information and assistance.
Serve as the primary point of contact for escalated facility issues and emergencies.
Coordinate facilities and reception-support duties alongside office services tasks, adjusting priorities as needed to maintain smooth daily operations.
Work with other departments to support company initiatives and projects.
Follow applicable safety regulations, company policies, security procedures, and operational standards.
Manage multiple responsibilities effectively and adapt daily tasks to changing office services and reception coverage needs.