Facilities Coordinator (ServiceChannel)

P.F. Chang's • Scottsdale, AZ

5d • Hybrid

About The Position

P.F. Chang’s is seeking an experienced Facilities Coordinator to join its Accounting team at the Global Support Center in Scottsdale, Arizona. The role focuses on administering and supporting ServiceChannel workflows, including work orders, proposals, invoices, system data, user access, reporting, and user training. The coordinator partners with restaurant operators, vendors, Facilities, Accounting, Operations, IT, and Accounts Payable to resolve exceptions, improve processes, and support facilities projects. The position is primarily office-based, with an in-office expectation of at least three days per week and additional onsite presence as business needs require. Candidates must reside in the greater Phoenix metro area within a reasonable commuting distance of the office.

Requirements

• Two or more years of relevant experience in facilities coordination, system administration, accounts payable, restaurant operations, or a related function preferred.
• Basic understanding of facilities, accounts payable, and invoice processing.
• Proficiency in Microsoft Excel, Outlook, Word, and similar business applications.
• Strong attention to detail, organization, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a high-volume environment.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate effectively with restaurant operators, vendors, and corporate teams.
• Must currently reside in the greater Phoenix metro area and live within a reasonable commuting distance of the Scottsdale office.

Nice To Haves

• Associate or bachelor’s degree in business, accounting, facilities management, or a related field; equivalent experience may be considered.
• Two or more years of relevant experience in facilities coordination, system administration, accounts payable, restaurant operations, or a related function.
• Experience with ServiceChannel or another facilities/work-order management system.

Responsibilities

• Monitor ServiceChannel work orders, proposals, invoices, and other activity; identify exceptions and take corrective action.
• Review and process NTE adjustments, IVR exceptions, work-order status corrections, and related workflow issues.
• Create, update, and close work orders and ensure system information is accurate and complete.
• Monitor aging work orders and proposals and follow up with restaurants, vendors, and management as needed.
• Maintain ServiceChannel user access, permissions, restaurant information, vendor information, and other system data.
• Provide first-level ServiceChannel support to restaurant operators, vendors, Facilities, Accounting, IT, and other users.
• Partner with Accounts Payable and vendors to research invoice discrepancies, resolve billing exceptions, and support timely invoice processing.
• Work with Facilities, Accounting, Operations, and IT to improve ServiceChannel workflows, system functionality, and data accuracy.
• Prepare recurring and ad hoc reporting related to work orders, aging, NTE activity, proposals, invoices, vendors, and restaurant activity.
• Provide ServiceChannel training and guidance to restaurant operators, vendors, and new team members.
• Support Facilities projects, including restaurant openings, remodels, and other initiatives.
• Perform other duties and projects as assigned.

Benefits

• Medical, dental, vision, and 401(k) starting on the first of the month following the hire date.
• 20 days of paid vacation and sick time per calendar year for full-time Global Support Center team members, prorated for new hires.
• 12 company-selected paid holidays plus 2 floating holidays per year.
• Annual bonuses based on company performance.
• Tuition reimbursement for job-related programs.
• Preloaded Lucky Cat Meal Card for use at corporate-owned P.F. Chang’s locations.
• Employee discounts.
• Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed