Facilities Coordinator, North America

MillerKnoll•Stamford, CT

1d•Onsite

About The Position

As the Facilities Coordinator, you will oversee daily maintenance and repair requests for all assigned MillerKnoll brands, which include retail, corporate offices, campuses, and distribution centers in North America, ensuring all preventative maintenance and work orders are performed productively. You will use your broad range of technical knowledge of all interior and exterior elements of the facilities to support a wide range of work orders including, but not limited to: Building structure, walls and roofing, HVAC systems, electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, long term facility improvements, etc.

Requirements

3-5 years’ experience in Facilities and/or project management.
Trade experience is strongly preferred.
Experience using ServiceChannel or a similar work order management system is a strong plus.
Basic knowledge of various elements of the facilities including, but not limited to: minor electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, general maintenance, locks, doors, janitorial, etc.
Ability to communicate the needs to our Service Providers for retail facilities maintenance and repair.
Ability to establish service levels for stores, equipment technicians, contractors and vendors.
Coordinate scheduling, monitor day-to-day performance, and issue resolution.
Ability to manage vendors for facilities repair and maintenance.
Ability to work independently in a high stress, multiple task environment.
Motivated and customer service oriented
Outstanding interpersonal skills
Good verbal and written, computer and communication skills, Excel, Word, and related software applications.
Willingness to work occasional irregular hours, by monitoring the work order Web Based Maintenance Management System and responding to after hours and weekend emergency service requests.
May be required to travel 5% of the time, within the U.S.
Bend, lift, open, and move product and related office items varying in weight up to 50lbs, depending on need.

Responsibilities

Process the day-to-day service work orders for repair trades (i.e. janitorial, plumbing, doors, locks, fire/life safety) along with other assigned trades for all MillerKnoll locations (retail, corporate offices, campuses and distribution centers), in North America ensuring all preventative maintenance and work order requests are scheduled and performed in an effective/efficient manner.
As first point of contact for emergent facilities issues, you must be able to work flexible hours as required, occasionally taking emergency calls after hours and weekends in support of the Direct To Consumer process.
Utilize our work order management system to dispatch and monitor day-to-day work orders for repair and maintenance trades (HVAC, plumbing, lighting, doors, locks, fire/life safety, janitorial, plant maintenance, etc.) for all locations. Monitor vendor performance to completion of repair.
Coordinate, monitor and confirm completion for all PM services (HVAC, Lighting, Cleaning, painting, etc.) monthly or other planned frequency and confirm completion.
Receive and maintain all city and state permitting and compliance records for elevators, HVAC, sanitation, etc.
Update and maintain all facilities files (LL information, studio/store materials spec information, etc.)
Assist with vendor communication for studio/store refreshes, rollouts and other projects and scheduled services as assigned.
Work with existing vendors and maintain relationships.
Liaison with building management regarding parking, HVAC, elevator repair, etc. Escalate unresolved issues to manager.
Other duties as needed to achieve business objectives.