Facilities Coordinator II, Conference Center

Sutter Health•Emeryville, CA

1d•$33 - $42•Onsite

About The Position

The Facility Coordinator II provides advanced operational, logistical, and customer service support for an executive-level Education Center and conference facility. This role ensures seamless delivery of leadership training programs and high-profile events by managing day-to-day facility operations, coordinating services, and supporting participants, instructors, and stakeholders onsite. Key responsibilities include overseeing room scheduling, setup, and transitions (including AV, catering, and specialized equipment), and serving as the primary on-site contact to resolve real-time issues and accommodate last-minute changes. The coordinator delivers a high-touch service experience for executive leaders, facilitators, and guests, ensuring a professional and distraction-free environment. This position collaborates closely with internal teams and external vendors—including IT/AV, catering, security, and maintenance—to maintain service excellence and operational readiness. It also ensures compliance with safety standards, conducts facility walkthroughs, and supports emergency response as needed. In addition, the role provides administrative and operational support through data tracking, reporting, and process standardization, while offering informal leadership to junior staff. The Facility Coordinator II plays a critical role in supporting the successful launch and ongoing operations of the Education Center, continuously identifying opportunities to improve efficiency, consistency, and the overall customer experience.

Requirements

HS Diploma or General Education Diploma (GED)
1 year recent relevant experience
Customer service and hospitality services skills handling a wide range of public and internal contact in a courteous and professional manner is essential.
Oral, written and interpersonal communication skills including english grammar, spelling and punctuation.
Must be able to work independently and maintain workflows with minimal supervision.
Ability to make real-time decisions on priorities/know when to ask for help in servicing customers /helping the facility operations overall.
Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, maybe Access or Visio) demonstrated proficiency and quick learner for other software programs.
Demonstrated Audiovisual/office equipment proficiency or aptitude.
Ability to handle information appropriately preserving confidentiality and discretion.
Interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient’s protected health information (PHI).
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
Excellent independent decision making skills and obsessive attention to detail
Proficient in MS Office and possess strong written, verbal and people skills

Responsibilities

Overseeing room scheduling, setup, and transitions (including AV, catering, and specialized equipment)
Serving as the primary on-site contact to resolve real-time issues and accommodate last-minute changes
Delivering a high-touch service experience for executive leaders, facilitators, and guests, ensuring a professional and distraction-free environment
Collaborating closely with internal teams and external vendors—including IT/AV, catering, security, and maintenance—to maintain service excellence and operational readiness
Ensuring compliance with safety standards, conducting facility walkthroughs, and supporting emergency response as needed
Providing administrative and operational support through data tracking, reporting, and process standardization
Offering informal leadership to junior staff
Continuously identifying opportunities to improve efficiency, consistency, and the overall customer experience