Coordinator, Conference Sales
About The Position
Tourism Whistler is the official marketing and sales organization for Whistler, British Columbia. As a not-for-profit, member-based organization, they operate the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central Reservations. They are seeking individuals who are passionate about the Whistler lifestyle and share values of passion, energy, achievement, and respect. They prioritize creating a positive and fulfilling experience for their team, emphasizing work-life balance, collaboration, and a supportive environment. The Coordinator, Conference Sales supports Tourism Whistler’s goals by developing and maintaining strong client relationships. This role involves both sales and operational aspects of the conference business, assisting management teams in meeting client needs and enhancing the overall sales and services experience. All employees are expected to act as Tourism Whistler ambassadors, embodying their purpose and vision.
Requirements
- Minimum of two years' experience in a tourism/hospitality sales role
- Excellent communication skills with a strong sense of customer service
- Organized, detail orientated and able to work under pressure efficiently with a high volume of tasks
- Highly motivated, enthusiastic and willing to take on new challenges
- Excellent team player, with the ability to work with various stakeholders
- Knowledge of tourism industry
- Flexible with hours of work to support client service outside of regular hours
Nice To Haves
- Hotel and Delphi/Amadeus experience an asset
- Previous marketing background an asset including experience with: Photoshop, HTML, direct email management, digital assets, social media, etc.
Responsibilities
- Support the development and maintenance of sales prospects, assist the Sales Manager(s) with the solicitation of additional meeting/conference sales and coordinate client follow up
- Assist in coordinating and preparing sales missions and trips, arranging sales calls, preparing for trade shows and presentations, and coordinating logistics
- Deliver familiarization tours and site inspections for visiting clients in coordination with the Manager, Conference Sales, including hosting events, preparing presentations, and negotiating rates
- Build and maintain strong relationships with members, industry partners, the community, meeting, conference and incentive travel sectors
- Assist in trade shows/events, host where applicable, and conduct sales meetings and presentations to clients
- Maintain the client and account database, following up on business opportunity leads
- Research market trends and clients’ programs, providing insights as a resource for internal and external clients
- Assist with budget planning and forecasting reports
- Act as a member liaison to strengthen working relationships with industry partners
- Draft and finalize contracts, following up with clients as needed
- Provide general administration and project support as required
- Manage room booking for internal Tourism Whistler departments, including AV and Food & Beverage requirements
- Ensure accuracy of the daily reader board and room signage
- Distribute BEOs, change logs and floor plans to the respective departments
- Update the Conference Service website/online menu up to date, including Amadeus
- Provide on-site coverage during events, festivals, and group bookings
- Collect and distribute client surveys
- Prepare and distribute monthly reports to departments and partners
- Take minutes for facility operations meeting minutes and distribute to the operations teams
- Assist the leadership team with other administrative and project needs as required
Benefits
- Meaningful health benefits for full-time team members and their dependents, including an Employee Assistance Program
- Access to a wellness app (Headspace)
- A wellness fund to support health and recreation in Whistler (e.g., ski/snowboard or bike park pass, yoga or gym memberships, golf lessons)
- An annual Health & Wellness calendar with wellness offerings
- Nine-day fortnight schedule (75 hours bi-weekly)
- 3 weeks' paid vacation as a starting point
- Incentive bonus of up to 10% of the annual salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
