Facilities Coordinator I, R&M
About The Position
The Facilities Coordinator I, R&M responds to client inquiries and work-order updates and performs extensive follow-up. The role dispatches work orders among clients, vendors, and the labor workforce to help ensure repair and maintenance services are completed promptly. It also conducts redirects and follow-ups during scheduled hours and requires organization, attention to detail, and a cooperative approach with internal and external personnel. The position participates in an after-hours and on-call backup calendar, with both in-office and remote shifts available. After-hours and backup shifts involve dispatching emergency calls and next-day priority work orders after normal business hours. Other duties may be required or assigned.
Requirements
- Strong organizational skills.
- Attention to detail.
- Adaptability and ability to work in a fast-paced environment.
- Excellent time-management skills.
- Ability to multitask.
- Problem-resolution skills.
- Professional written and verbal communication skills.
- Self-motivated.
- 1 to 3 years of experience in coordinator or customer-service-type roles in a high-volume environment.
- CRM and WOM platform experience.
- A degree or equivalent work experience.
Nice To Haves
- Facilities services or trades experience is a plus.
Responsibilities
- Respond to client and vendor inquiries regarding work orders and service status.
- Dispatch repair and maintenance work orders to appropriate vendors during shifts.
- Perform follow-up calls and communications to ensure vendor response and job progression.
- Source and coordinate vendor services using internal platforms or external tools.
- Maintain real-time updates in internal systems and client portals for accurate job tracking.
- Assist in obtaining quotes and securing internal approvals for work orders.
- Support documentation uploads, including photos, invoices, and notes, and update portals as required.
- Review compliance documentation and ensure vendor profiles meet company standards.
- Collaborate with team members, leaders, and other departments to escalate issues as needed.
- Participate in the after-hours and on-call backup calendar, dispatching emergency calls and next-day priority work orders after normal business hours.
- Perform other duties as required or assigned.
Benefits
- Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
